Provides services and programs to assist consumers and businesses. The focus of a Bureau's activities is on marketplace concerns, such as honest advertising and selling practices. Most BBB services are provided without charge to the public, including:

- Provides information about a company, particularly whether or not there are unanswered or unsettled complaints, or other problems.

- Provides information about charities and other organizations that are seeking donations.

- Helps resolve a buyer/seller complaint against a company, including mediation and arbitration services in many instances.

- Disseminates accurate consumer information so wise buying decisions can be made.