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Illinois Commerce Commission (ICC)

527 East Capitol Avenue, Springfield, IL 62701
Provides technical and legal expertise to investigate and mediate gas, electric, water and phone utilities complaints between consumers and public utilities. Educates consumers on emergent utility, transportation, and retail development opportunities.

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Iowa Department of Natural Resources

6200 Park Avenue, Suite 200, Des Moines, IA 50321

Residents of Iowa can report violations of the "Open Burning Ban" by contacting (515) 281-5918 or (515) 725-8200. Complaints related to hazardous material spills can be reported by calling (515)725-8694. 

Additionally, individuals can report poaching crimes by contacting 800-532-2020. Mechanisms are in place to address consumer complaints related to these issues and assist in achieving satisfactory resolutions.

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Illinois Department of Insurance

115 South LaSalle Street, 13th Floor, Chicago, IL 60603

Responsible for the regulation of the insurance industry operating in Illinois. Protects consumers by providing assistance and information, by efficiently regulating the insurance industry's market behavior and financial solvency, and by fostering a competitive insurance marketplace. They investigate consumer complaints, provide informational workshops, issue licenses to insurance companies, and issue licenses to individuals who self-insure.

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Nebraska Department of Insurance

1526 K Street, Suite 200, Lincoln, NE 68508
General supervision, control, and regulation of insurance companies, associations, and societies conducting business in Nebraska. Investigation of complaints and inquiries. Investigation of suspected insurance fraud. Financial examination of insurance companies. Filing and approval of insurance rates and policies. Enforcement of insurance laws. Licensing of insurance agents, agencies and of insurance companies. Maintains insurance reports on file for public record and review.

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Lincoln City Offices

555 South 10th Street, Lincoln, NE 68508

Assistance for people who want to register complaints or have other concerns with departments of city government.

Title VI compliance official investigating, documenting all constituent reports of discrimination by StarTran, Lincoln's public transit services and other divisions that have contact with the public.

Administers the city's online service request reporting system, Acting with Citizens To Improve Our Neighborhoods (ACTION) Center, providing in-depth responses to concerns that become complex. People can find out about the laws that deal with their concern and report to the appropriate department any violations or problems they see in the community.

Problem Resolution Team, comprised of all City enforcement and codes compliance agencies and departments, brings problem properties back into compliance with local law.

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US Consumer Product Safety Commission

4330 East West Highway, Bethesda, MD 20814

Provides recorded information on product safety recalls and consumer products.

Consumers may contact the agency to file complaints on an unsafe product or product-related injury.

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DHHS Helpline

PO Box 95026, Lincoln, NE 68509

Responds to questions, concerns, and complaints related to services, programs, and operations within the Department of Health and Human Services.

Information and referral to appropriate DHHS staff for information and resolution of complaints.

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Seven Can Help

KETV, 1001 South 10th Street, Omaha, NE 68108
Information and referral help line. Questions can also be answered by email or on Facebook.

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Attorney General - State of Illinois - Chicago Main Office

100 West Randolph Street, Chicago, IL 60601

Seeks to protect Illinois consumers and businesses victimized by fraud, deception, or unfair methods of competition. Within this division are the Franchise Bureau, Health Care Bureau, Charitable Trusts Bureau, Military and Veterans Rights Bureau, and Consumer Fraud Bureau.

The Consumer Fraud and Health Care Bureaus offer informal dispute resolution programs for consumers with complaints concerning their purchases and health care. Although the attorneys in the AG Office cannot represent any one individual in a lawsuit, a limited mediation program is offered to assist in resolving disputes or complaints filed by individual consumers.

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Iowa Utilities Board

1375 East Court Avenue, Des Moines, IA 50319
Accepts public utility consumer complaints, problems concerning services rendered, errors in billing and comments on proposed rate increases or in open dockets pending before the IUB, complaints on service of Relay Iowa and provides the equipment distribution program for Iowans with communications impairments.

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Iowa Attorney General - Consumer Protection Division

Hoover State Office Building, 1305 East Walnut, 2nd Floor, Des Moines, IA 50319
Provides investigation and mediation of consumer complaints regarding questionable business practices. Index kept on complaints received. Administers regulations and enforcement procedures of Consumer Fraud Act.

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Iowa State Bar Association

Address Confidential, Des Moines, IA 50309

Offers an online Find a Lawyer program, Living Will forms, and the Handbook for Older Iowans, which covers health care decisions, wills, power of attorney, landlord-tenant rights, and guidance on addressing consumer complaints. The handbook provides information on mechanisms for registering complaints about consumer goods and services and obtaining assistance in resolving issues. It is available at no cost through the bar association or at www.iowabar.org.

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Guthrie County Public Health Department

2002 State Street, Guthrie Center, IA 50115

Offers testing of private wells, well and septic system inspection, radon testing and correction advice. Also provides swimming pool, spa, tanning bed, and tattoo parlor inspections. Complaints: Receives and investigates complaints dumping and other garbage issues, illegal burning, and animal bites. When possible, works with tenant complaints regarding rental home conditions.

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Nebraska Office of Public Counsel/Ombudsman

Investigates and, when appropriate, recommends resolution of citizen complaints relating to administrative agencies of state.

Referrals and state information to citizens.

Public counsel for Nebraska.

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Office of the State Long-Term Care Ombudsman

Jessie M. Parker Building, 510 East 12th Street, Suite 2, Des Moines, IA 50319
Works to identify or investigate concerns made by or on behalf of people living in long-term care facilities. Assistance may include: investigation and work to resolve the problem, information on laws and regulations, how to choose a long-term care facility or answering questions about life at a facility. Assist callers in level of care needed (info about nursing homes, residential care, elder group homes, assisted living). All services are confidential and free of charge.

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Attorney General - State of Illinois - Carbondale Main Office

601 South University Avenue, Carbondale, IL 62901

Seeks to protect Illinois consumers and businesses victimized by fraud, deception, or unfair methods of competition. Within this division are the Franchise Bureau, Health Care Bureau, Charitable Trusts Bureau, Military and Veterans Rights Bureau, and Consumer Fraud Bureau.

The Consumer Fraud and Health Care Bureaus offer informal dispute resolution programs for consumers with complaints concerning their purchases and health care. Although the attorneys in the AG Office cannot represent any one individual in a lawsuit, a limited mediation program is offered to assist in resolving disputes or complaints filed by individual consumers.

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Nebraska Public Service Commission

300 The Atrium, 1200 N Street, Lincoln, NE 68508

State agency which monitors and enforces standards and regulatory policies for telecommunications, passenger motor transportation, moving companies, manufactured homes, modular homes, recreational vehicles, grain warehouses, and natural gas.

Handles complaints regarding utility service providers.

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Iowa Attorney General - Consumer Protection Division

Hoover State Office Building, 1305 East Walnut, 2nd Floor, Des Moines, IA 50319
Provides investigation and mediation of consumer complaints regarding questionable business practices. Index kept on complaints received. Administer regulations and enforcement procedures of Consumer Fraud Act.

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Iowa Board of Medicine

6200 Park Avenue, Suite 100, Des Moines, IA 50323
Will investigate complaints filed against physicians (M.D./D.O.), acupuncturist and genetic counselors. To file a complaint, please visit the website. For assistance with the form, please contact (515) 281-5847 or email [email protected]. For an explanation of the complaint investigation process, please visit the Board's Enforcement page on the website or call 515-281-5171. The board of medicine only regulates physicians (M.D./D.O.) acupuncturist and genetic counselors. The Board does not have the authority to get involved in some matters, such as complaints involving health care professionals regulated by other agencies and complaints against hospitals, nursing homes and insurance companies. The Board cannot be involved in suing a licensee for damages or settling disputes over billing or disability ratings.

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Lincoln Lancaster County Health Department

3131 O Street, 27th & Cornhusker Highway, Lincoln, NE 68510

Inspections of all restaurants, food stores, processors and warehouses regarding sanitation, hygiene and food protection. Technical assistance is provided, including the review of plans for new establishments to insure proper equipment and construction, and the Hazard Analysis Critical Control Point (HACCP) review of food preparation. Complaints are investigated, including those involving potential foodborne illnesses. The Program is advised by the Food Advisory Committee, which is composed of industry representatives and other citizens.

Provides food handler/manager education and permitting.

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Illinois Department of Insurance - Springfield

320 West Washington Street, Springfield, IL 62767

Responsible for the regulation of the insurance industry operating in Illinois. Protects consumers by providing assistance and information, by efficiently regulating the insurance industry's market behavior and financial solvency, and by fostering a competitive insurance marketplace. They investigate consumer complaints, provide informational workshops, issue licenses to insurance companies, and issue licenses to individuals who self-insure.

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Consumer Financial Protection Bureau

1700 G Street NW, Washington, DC 20552

U.S. government agency that makes sure banks, lenders and other financial companies treat the public fairly.

Aims to make consumer financial markets work for consumers, responsible providers, and the economy as a whole. Protects consumers from unfair, deceptive, or abusive practices and takes action against companies that break the law.

Arms people with the information, steps, and tools that they need to make smart financial decisions.

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Federal Communications Commission (FCC)

45 L Street NE, Washington, DC 20554
Jurisdiction covers all radio transmitters including broadcasting, land mobile, amateur, and citizens band services. Also have information for self-help in solving interference problems to home entertainment equipment. For further information contact FCC.

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Nebraska Attorney General's Office - Consumer Affairs Response Team

1445 K Street, Room 2115, Nebraska Department Of Justice, Lincoln, NE 68508

Consumer protection related educational information useful to consumers dealing with companies utilizing deceptive business practices such as fraud, identity theft, and senior fraud.

Complaints can be registered against particular sellers of goods and services.

Consumer mediation.

Presentations to the community on fraud, identity theft, senior citizen fraud, digital citizenship, cyber bullying and internet safety.

Senior citizen outreach program.

Latino outreach program.

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Iowa Department of Agriculture and Land Stewardship

Hoover State Office Building, 1305 East Walnut Street, Des Moines, IA 50319

Ensures consumer protection and promotes the responsible use of our natural resources, also responsible for Food Safety and Animal Health divisions, including meat processing regulation, pesticide application, grain warehouses and dairy production and processing. The Weights and Measures Bureau ensures buyers and sellers are treated fairly at the gas pump, grocery store or grain elevator.

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