Community Crisis Response Team | Heartland Family Service

Offers free, confidential support to help people through mental health, substance use, or emotional crises. Trained responders are available to provide support, help to calm stressful situations, and connect individuals with the care they need. Callers may reach out if they, a friend, a family member, or a neighbor is:

- Feeling overwhelmed, anxious or hopeless.

- Talking about suicide or self-harm.

- Acting out in a way that seems unsafe or concerning.

- Struggling with stress, loss, addiction, or mental health concerns.

- In need of help, but unsure where to start.

There is no wrong reason to reach out.

Trained CRT responders answer calls 24 hours a day. If needed, a team member can meet in person, typically within 30 minutes. Responders listen, offer support, assess safety, and help plan next steps. Follow-up support is available in the days and weeks after the crisis. No police are involved.