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FINANCIAL SERVICES | CROSS OUTREACH

Cross Outreach is a homelessness prevention program offering limited assistance with basic needs for households in transition, subject to available funding. Services include help with rent, security deposits, electric or water bills, laundry vouchers, storage costs, and support for moving-related needs. While assistance with car gas is not provided, the program also offers resources to help individuals maintain clean and sanitary living environments.

***Rent, security deposits, electric, water and laundry voucher assistance requires clients to email a help request on the 3rd Monday of every month between 8 am-8 pm.

2025 Intake Dates are as follows (3rd Monday of each month, 8 am-8 pm): Apr 21, May 19, Jun 16, Jul 21, Aug 18, Sep 15, Oct 20, Nov 17 and Dec 15, 2025.

Physical Address

Po Box 12121, Des Moines, IA 50312

Hours

Online only

Voice

(515) 279-9998

Main | Helpline

Application process

Must send an email with a request for help on the third Monday of each month, between 8 am-8 pm

Fee

None

Required documents

Photo ID, General Assistance Letter of Decision for rent and utility payment assistance, landlord statement for rent help and 12 month utility payment history for utilities help, others by request

Eligibility

Must not have received assistance from CROSS in the past 12 months

Languages

English

Service area

Polk County, Iowa

Agency info

CROSS OUTREACH

Assists people in crisis with basic needs.