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MANAGED CARE OMBUDSMAN PROGRAM | OFFICE OF THE STATE LONG-TERM CARE OMBUDSMAN

Advocates for the rights and needs of Medicaid managed care members in Iowa who live or receive care in a health care facility, assisted living program or elder group home, as well as members enrolled in one of Medicaid's home and community-based services (HCBS) waiver programs (AIDS/HIV, Brain Injury, Children's Mental Health, Elderly, Health and Disability, Intellectual Disability and Physical Disability).

Physical Address

Jessie M. Parker Building, Des Moines, IA 50319

Hours

Mon 8 am - 4:30 pm; Tue 8 am - 4:30 pm; Wed 8 am - 4:30 pm; Thu 8 am - 4:30 pm; Fri 8 am - 4:30 pm;

Fax

(515) 725-3313

Application process

None

Fee

None

Required documents

None

Eligibility

Open to any Medicaid member residing in a long-term care facility or receiving services through a HCBS waiver

Languages

English

Agency info

OFFICE OF THE STATE LONG-TERM CARE OMBUDSMAN

Works to identify or investigate concerns made by or on behalf of people living in long-term care facilities.