INCOME MAINTENANCE CUSTOMER SERVICE CENTER | IOWA DEPARTMENT OF HEALTH AND HUMAN SERVICES

Provides a centralized state-wide call center that responds to inquiries about the Food Assistance, FIP (Family Investment Program) or Medicaid program.

REPORT CHANGES: the Call Center also takes recipient changes, lets the Income Maintenance Worker (caseworker) know what the change are, and instructs the recipient if any verification is required. Changes included could be income, address, rent/utility payments, household members, etc. Call 1-877-347-5678 or Fax 515-564-4041.

Physical Address

(call Center), Council Bluffs, IA 51503

Hours

Mon 7 am - 6 pm; Tue 7 am - 6 pm; Wed 7 am - 6 pm; Thu 7 am - 6 pm; Fri 7 am - 6 pm;

Fax

(877) 238-0015

Application process

Local county offices handle Applications and Reviews

Fee

None

Required documents

SS cards, photo ID, proof of income

Eligibility

Open to all individuals

Languages

English, Spanish

Service area

Iowa

Agency info

IOWA DEPARTMENT OF HEALTH AND HUMAN SERVICES

Provides Public Health and Human services to the community.