Outreach staff visit older persons or their caregivers to inform them about available benefits and services. Outreach Services may include:

- Encouraging older persons to participate in senior programs.

- Assisting older persons in gaining access to needed services (Benefit Access Application, Medicare Part D, etc.).

- Follow up with older persons and agencies to determine whether services have been received and the needs of the older person are met.

- Provide client advocacy to secure benefits.