DART Paratransit's Bus Plus service provides transportation for people who have a disability that prevents them from using fixed-route bus service. All Paratransit service is door-to-door and wheelchair accessible.

Eligibility:
Bus Plus is DART's ADA door-to-door complementary service for riders with a disability that keeps them from being able to use Fixed Route services. Riders must apply to use the service. Once approved, riders may travel within the Bus Plus zone for any reason and must pay a $3.50 fare for each ride they take.

To start the eligibility process, fill out a DART Bus Service Eligibility Form. This form is available at www.ridedart.com/services/paratransit, and must be submitted to DART's Paratransit Department, which will review the application and mail back the results within 21 days. An application can also be mailed to you by calling DART Customer Service.

Reservations:
Once approved, requests for service can be made by calling DART Paratransit at 515-283-8136 Monday through Friday between 8 am-5 pm. Reservations for Sunday and Monday travel can be made on Saturday and Sunday between 8 am-4 pm by calling (515) 283-8147 and leaving a voicemail message with the client name, contact number, and trip details. DART staff will return the passenger's call to schedule a trip. Reservations will be accepted up to seven (7) days prior to the trip date.

Polk County Service Details:
The partnership with Polk County allows low-income disabled citizens 18 and older to apply for service for trips to medical appointments, the grocery store, and a once-a-month miscellaneous trip. Income eligible dialysis patients who have no transportation may also apply. To check on eligibility and/or apply for this service, call Polk County (515) 286-3484. If approved, the customer rides DART Paratransit at no charge. The funding agency may restrict the rider to certain types of transportation, such as medical appointments, work or grocery shopping. Polk County Adult Services does not fund employment or school transportation.