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Metro Flex Microtransit | Metro

Metro Transit Headquarters

2222 Cuming Street, Omaha, NE 68102

Eligibility

Open to anyone

Required documents

None If a rider needs a WAV, rider must fill out the accessibility form before requesting the first ride

Hours

Mon-Fri 6 am-9 pm, Sat 7 am-8 pm, Sun 8 am-6 pm All Metro Flex zones have the same service hours If planning a trip outside of Metro Flex service hours, use MyRide OMA to plan a bus trip instead
(402) 341-0800
Voice·

Main Phone

Application process

Use Metro Flex OMA app or call customer service to book trips; App available in the App Store and Google Play Store; Booking cannot be done by email
  • Riders who need a Wheelchair Accessible Vehicle (WAV) are asked to complete an accessibility form online before their first ride (does not require a doctor's assessment), which is generally approved within one business day; After that, riders will automatically be able to request a WAV through their account

Fees

Fare-free through Oct 14, 2025; Starting Oct 15, 2025, rides cost $3.00, which includes the cost to transfer to a fixed bus; Metro's pass programs (including half-fare and K-12 Rides Free) do not apply

Service area

Omaha, NE

On-demand, app-based public transit pilot service. Links to all of Omaha’s transit services, including the Metro buses, the Omaha Rapid Bus Transit (ORBT), and Metro’s paratransit service (MOBY).

Allows anyone within one of three service zones (North Zone, South Zone, and West Zone) to book an on-demand ride through the Metro Flex OMA app or by phone.

Riders specify where they want to go and the app will share the best available trip, whether it’s by bus, Metro Flex microtransit, or both. Once a rider has booked a trip, the app may match riders headed in the same direction in one shared vehicle.

Each zone has access to multiple Metro bus routes and at least one transit center. Riders are able to request on-demand rides when they’re within one of the three zones and go anywhere within that zone. To get to another zone, the rider can connect to a bus route to finish the trip. Riders may need to move nearby to a designated pick up spot, which is often within half a block. (Riders should check the pick up spot closely to make sure they are at the correct spot.)

Last assured

01/27/2026

Providing organization

Metro

Provides Bus service within Omaha city limits, Bellevue, Council Bluffs, Ralston, Papillion, and LaVista. Paratransit service with the bounds served by the fixed route buses.