DCFS has developed services, referred to as "Norman Services," for families who have one or more children who are at risk of being placed in DCFS care or who have children who cannot be returned home and one of the reasons for this risk is:

- lack of food.
- lack of shelter.
- lack of clothing.
- or lack of other item(s) that, if providing this service will keep the child in the family's care or, if the child is already in DCFS custody, will help the child return home.

If eligible, families may receive the following services:

- Public Aid/TANF and other cash grants.
- Housing Advocacy Program (HAP) - helping families obtain permanent housing.
- Emergency Cash Assistance Program for basic needs. Not intended as ongoing subsidy, but only provided when it would prevent the removal of children by DCFS or allow the children to be returned home from DCFS placement.