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Information and referral help line. Questions can also be answered by email or on Facebook.

Categories

Comprehensive Information and Referral
Consumer Complaints
Offers an online Find a Lawyer program, Living Will forms, and the Handbook for Older Iowans, which covers health care decisions, wills, power of attorney, and landlord tenant rights. The handbook is available at no cost through the bar association, or at www.iowabar.org.

Categories

Will Preparation Assistance
Legal Information Services
Internet Information Resources
Consumer Complaints
Lawyer Referral Services
Legal Associations
Provides investigation and mediation of consumer complaints regarding questionable business practices. Index kept on complaints received. Administers regulations and enforcement procedures of Consumer Fraud Act.

Categories

Consumer Complaints
Government Consumer Protection Agencies
Neighborhood Inspection Division has three primary responsibilities; rental inspections, the oversight of condemned buildings and the abatement of junk and debris which includes junk vehicles. Other services include:

Can also help with:

Sound permits
Transient Merchant - Application
Transient Merchant - License Information
Sign permits
Land use questions
Abandoned Wells
Animal Waste Complaints
Graffiti
Illegal Businesses
Garage sales
Illegal Dumping
Illegal Parking in Front Yards
Interior Unsanitary Conditions
Mosquito Control
Noise Ordinance Enforcement
Nuisance Odor Ordinance
Rat Control
Renting a house without a certificate
Septic System and Sewer Line Failure
Voluntary Impounds

Categories

Building and Safety
Environmental Beautification
Government Consumer Protection Agencies
Consumer Complaints
Public Facility Health Inspection
Pest Control Services
Graffiti Removal
Works to identify or investigate concerns made by or on behalf of people living in long-term care facilities. Assistance may include: investigation and work to resolve the problem, information on laws and regulations, how to choose a long-term care facility or answering questions about life at a facility. Assist callers in level of care needed (info about nursing homes, residential care, elder group homes, assisted living). All services are confidential and free of charge.

Categories

Long Term Care Ombudsman Programs
Nursing Facility Referrals
Senior Advocacy Groups
Consumer Complaints
Patient Rights Assistance
Processes complaints about city services.

Information and referral.

U.S. government agency that makes sure banks, lenders and other financial companies treat the public fairly.


Aims to make consumer financial markets work for consumers, responsible providers, and the economy as a whole. Protects consumers from unfair, deceptive, or abusive practices and takes action against companies that break the law.


Arms people with the information, steps, and tools that they need to make smart financial decisions.

Jurisdiction covers all radio transmitters including broadcasting, land mobile, amateur, and citizens band services. Also have information for self-help in solving interference problems to home entertainment equipment. For further information contact FCC.

Categories

Consumer Education
Regulations/Standards
Consumer Complaints

Offers testing of private wells, well and septic system inspection, radon testing and correction advice. Also provides swimming pool, spa, tanning bed, and tattoo parlor inspections.

Complaints: Receives and investigates complaints dumping and other garbage issues, illegal burning, and animal bites. When possible, works with tenant complaints regarding rental home conditions.

Categories

Home Sanitation
Building and Safety
Consumer Complaints
Pool Sanitation
Public Facility Health Inspection
Radon Testing
Provides recorded information on product safety recalls and consumer products.

Contact USCPSC to file complaints on an unsafe product or product-related injury.
Conducts peer review, a process by which the dental profession reviews and resolves problems or misunderstandings regarding dental treatment; the appropriate form will be sent to the patient. Once the complaint is received, it will be forwarded to the appropriate district for review. The peer review process handles only member complaints.

Education services provided through speaker's bureau or videos.

Categories

Peer Review Organizations
Consumer Complaints
Inspections of all restaurants, food stores, processors and warehouses regarding sanitation, hygiene and food protection. Technical assistance is provided, including the review of plans for new establishments to insure proper equipment and construction, and the Hazard Analysis Critical Control Point (HACCP) review of food preparation. Complaints are investigated, including those involving potential foodborne illnesses. The Program is advised by the Food Advisory Committee, which is composed of industry representatives and other citizens.

Provides food handler/manager education and permitting.
Responds to questions, concerns, and complaints related to services, programs, and operations within the Department of Health and Human Services.

Information and referral to appropriate DHHS staff for information and resolution of complaints.

Categories

Government Information Services
Consumer Complaints

Administers the Volunteer Physician Program (VPN) that provides specialty care for Central Iowans who are uninsured, underinsured, or undocumented, whose income level is at or under 200% of the federal poverty guidelines, who are not eligible for any government funded programs. This program may be accessed through over 54 Safety Net and Free Clinics of Iowa, Primary Health Care and Proteus by referral, after a patient is financially vetted to qualify financially for this program and not be eligible for any other program.

Categories

Medical Associations
Consumer Complaints
Physician Referrals

Offers testing of private wells, well and septic system inspection, radon testing and correction advice. Also provides swimming pool, spa, tanning bed, and tattoo parlor inspections.

Complaints: Receives and investigates complaints dumping and other garbage issues, illegal burning, and animal bites. When possible, works with tenant complaints regarding rental home conditions.

Categories

Home Sanitation
Building and Safety
Consumer Complaints
Pool Sanitation
Public Facility Health Inspection
Radon Testing
Regulates insurance industry in the state of Iowa. Provides consumer services for complaints and inquiries.

Categories

Consumer Complaints
General Health Insurance Information/Counseling
State/Local Health Insurance Programs
Monitors and enforces standards and regulatory policies for telecommunications; passenger motor transportation and moving companies; manufactured homes, modular homes and recreational vehicles; grain warehouses; and natural gas.

Handles complaints regarding utility service providers.
Regarding violations of the "Open Burning Ban" contact: 281-5918 or 725-8200. To report a spill of hazardous material call 725-8694. To turn in poachers call 800-532-2020 (for crimes only).
Investigates and, when appropriate, recommends resolution of citizen complaints relating to administrative agencies of state.

Referrals and state information to citizens.
Product regulation and consumer education for food, drugs, medical devices, biologics, animal feed and drugs, cosmetics, and radiation-emitting products.

Categories

Consumer Education
Government Consumer Protection Agencies
Railroad emergency number.

Call to report these types of issues:
Hazardous materials releases
Personal injuries
Criminal activities
Illegal dumping
Vehicles stuck / stalled on the tracks, or other track obstructions
Other environmental issues, such as:
--Petroleum Spills
--Idling locomotives
--Engines with excessive smoke

Hotline to report fraud, waste, program abuse, mismanagement, misconduct, conflict of interest and contact/grant fraud by DHHS employees, and beneficiaries.

Most complaints fall in the following categories:

-- Crime, gross misconduct, or conflicts of interest involving HHS employees/contractor

-- Fraud, waste, or abuse relating to HHS Grants/Contracts, including American Recovery and Reinvestment Act (ARRA) grants

-- False/Fraudulent claims submitted to Medicare/Medicaid

-- Kickbacks/inducements for referrals by Medicare/Medicaid providers

-- Medical Identity Theft involving Medicare and/or Medicaid Beneficiaries

-- Failure of a hospital to evaluate and stabilize an emergency patient

-- Abuse/neglect in nursing homes and other long term care facilities

Investigates and processes claims relating to unpaid wages, vacation pay, unpaid expenses, unauthorized deductions, minimum wage, and related matters. If a case cannot be settled or mediated, the Iowa Division of Labor may file a suit against the employer.

Categories

Consumer Complaints
Employment Related Advocacy Groups
Labor and Employment Law
Consumer protection related educational information useful to consumers dealing with companies utilizing deceptive business practices such as fraud, identity theft, and senior fraud.

Complaints can be registered against particular sellers of goods and services.

Consumer mediation.

Presentations to the community on fraud, identity theft, senior citizen fraud, digital citizenship, cyber bullying and internet safety.

Senior citizen outreach program.

Latino outreach program.

Categories

Consumer Complaints
Consumer Education
Fraud Prevention
Consumer Fraud Reporting
Assistance for people who want to register complaints or have other concerns with departments of city government.

Title VI compliance official investigating, documenting all constituent reports of discrimination by StarTran, Lincoln's public transit services and other divisions that have contact with the public.

Administers the city's online service request reporting system, Acting with Citizens To Improve Our Neighborhoods (ACTION) Center, providing in-depth responses to concerns that become complex. Go to www.lincoln.ne.gov and click on 'Service Requests' . People can find out about the laws that deal with their concern and report to the appropriate department any violations or problems they see in the community.

Problem Resolution Team, comprised of all City enforcement and codes compliance agencies and departments, brings problem properties back into compliance with local law.

Categories

Discrimination Assistance
Consumer Complaints
General Crime Reporting