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Administers the Volunteer Physician Program (VPN) that provides specialty care for Central Iowans who are uninsured, underinsured, or undocumented, whose income level is at or under 200% of the federal poverty guidelines, who are not eligible for any government funded programs. This program may be accessed through over 54 Safety Net and Free Clinics of Iowa, Primary Health Care and Proteus by referral, after a patient is financially vetted to qualify financially for this program and not be eligible for any other program.

Categories

Medical Associations
Physician Referrals
Consumer Complaints
Works to resolve problems and complaints from, and on behalf of, residents of nursing homes or assisted living facilities.

Information and assistance on questions and concerns related to long-term care and residents' rights to residents, family members and others.

Education on long-term care and residents' rights to facility staff and community groups.

Advocates for the rights and interests of residents on a systemic basis.

Categories

Consumer Complaints
Long Term Care Ombudsman Programs
Patient Rights Assistance
Will investigate complaints filed against physicians (M.D./D.O.), acupuncturist and genetic counselors. To file a complaint, please visit the website. For assistance with the form, please contact (515) 281-5847 or email [email protected]. For an explanation of the complaint investigation process, please visit the Board's Enforcement page on the website or call 515-281-5171.

The board of medicine only regulates physicians (M.D./D.O.) acupuncturist and genetic counselors. The Board does not have the authority to get involved in some matters, such as complaints involving health care professionals regulated by other agencies and complaints against hospitals, nursing homes and insurance companies. The Board cannot be involved in suing a licensee for damages or settling disputes over billing or disability ratings.
Railroad emergency number.

Call to report these types of issues:
Hazardous materials releases
Personal injuries
Criminal activities
Illegal dumping
Vehicles stuck / stalled on the tracks, or other track obstructions
Other environmental issues, such as:
--Petroleum Spills
--Idling locomotives
--Engines with excessive smoke
Provides investigation and mediation of consumer complaints regarding questionable business practices. Index kept on complaints received. Administers regulations and enforcement procedures of Consumer Fraud Act.

Categories

Government Consumer Protection Agencies
Consumer Complaints
The general public and any state employee can report suspected misconduct, waste, or fraud in the Medicaid program, SNAP (Food Stamp), TANF (including child care), and other Illinois public assistance programs by calling the Medicaid/Welfare Fraud Hotline or filling out the form on the website.
Provides technical and legal expertise to investigate and mediate gas, electric, water and phone utilities complaints between consumers and public utilities. Educates consumers on emergent utility, transportation, and retail development opportunities.

Hotline to report fraud, waste, program abuse, mismanagement, misconduct, conflict of interest and contact/grant fraud by DHHS employees, and beneficiaries.

Most complaints fall in the following categories:

-- Crime, gross misconduct, or conflicts of interest involving HHS employees/contractor

-- Fraud, waste, or abuse relating to HHS Grants/Contracts, including American Recovery and Reinvestment Act (ARRA) grants

-- False/Fraudulent claims submitted to Medicare/Medicaid

-- Kickbacks/inducements for referrals by Medicare/Medicaid providers

-- Medical Identity Theft involving Medicare and/or Medicaid Beneficiaries

-- Failure of a hospital to evaluate and stabilize an emergency patient

-- Abuse/neglect in nursing homes and other long term care facilities

Product regulation and consumer education for food, drugs, medical devices, biologics, animal feed and drugs, cosmetics, and radiation-emitting products.

Categories

Government Consumer Protection Agencies
Consumer Education
Offers an online Find a Lawyer program, Living Will forms, and the Handbook for Older Iowans, which covers health care decisions, wills, power of attorney, and landlord tenant rights. The handbook is available at no cost through the bar association, or at www.iowabar.org.

Categories

Legal Information Services
Legal Associations
Internet Information Resources
Consumer Complaints
Will Preparation Assistance
Lawyer Referral Services

Consumer group that fights for the rights of customers of regulated, investor-owned utilities across the state of Illinois.

Challenges utility rate increases, fights for rate reductions and refunds of overcharges, and appeals unfair regulatory decisions in the courts.

Operates a Consumer Hotline that provides assistance to individual consumers who have complaints against their utility companies.

Categories

Government Consumer Protection Agencies
Consumer Complaints

Offers testing of private wells, well and septic system inspection, radon testing and correction advice. Also provides swimming pool, spa, tanning bed, and tattoo parlor inspections.

Complaints: Receives and investigates complaints dumping and other garbage issues, illegal burning, and animal bites. When possible, works with tenant complaints regarding rental home conditions.

Categories

Pool Sanitation
Consumer Complaints
Home Sanitation Enforcement
Building and Safety
Public Facility Health Inspection
Radon Testing

Seeks to protect Illinois consumers and businesses victimized by fraud, deception, or unfair methods of competition. Within this division are the Franchise Bureau, Health Care Bureau, Charitable Trusts Bureau, Military and Veterans Rights Bureau, and Consumer Fraud Bureau.

The Consumer Fraud and Health Care Bureaus offer informal dispute resolution programs for consumers with complaints concerning their purchases and health care. Although the attorneys in the AG Office cannot represent any one individual in a lawsuit, a limited mediation program is offered to assist in resolving disputes or complaints filed by individual consumers.

Offers testing of private wells, well and septic system inspection, radon testing and correction advice. Also provides swimming pool, spa, tanning bed, and tattoo parlor inspections.

Complaints: Receives and investigates complaints dumping and other garbage issues, illegal burning, and animal bites. When possible, works with tenant complaints regarding rental home conditions.

Categories

Pool Sanitation
Consumer Complaints
Home Sanitation Enforcement
Building and Safety
Public Facility Health Inspection
Radon Testing
Consumer protection related educational information useful to consumers dealing with companies utilizing deceptive business practices such as fraud, identity theft, and senior fraud.

Complaints can be registered against particular sellers of goods and services.

Consumer mediation.

Presentations to the community on fraud, identity theft, senior citizen fraud, digital citizenship, cyber bullying and internet safety.

Senior citizen outreach program.

Latino outreach program.

Categories

Fraud Prevention
Consumer Complaints
Consumer Fraud Reporting
Consumer Education

Responsible for the regulation of the insurance industry operating in Illinois. Protects consumers by providing assistance and information, by efficiently regulating the insurance industry's market behavior and financial solvency, and by fostering a competitive insurance marketplace. They investigate consumer complaints, provide informational workshops, issue licenses to insurance companies, and issue licenses to individuals who self-insure.

Regarding violations of the "Open Burning Ban" contact: 281-5918 or 725-8200. To report a spill of hazardous material call 725-8694. To turn in poachers call 800-532-2020 (for crimes only).
Investigates and, when appropriate, recommends resolution of citizen complaints relating to administrative agencies of state.

Referrals and state information to citizens.

Categories

Consumer Complaints
Public Counsel

Seeks to protect Illinois consumers and businesses victimized by fraud, deception, or unfair methods of competition. Within this division are the Franchise Bureau, Health Care Bureau, Charitable Trusts Bureau, Military and Veterans Rights Bureau, and Consumer Fraud Bureau.

The Consumer Fraud and Health Care Bureaus offer informal dispute resolution programs for consumers with complaints concerning their purchases and health care. Although the attorneys in the AG Office cannot represent any one individual in a lawsuit, a limited mediation program is offered to assist in resolving disputes or complaints filed by individual consumers.

Neighborhood Inspection Division has three primary responsibilities; rental inspections, the oversight of condemned buildings and the abatement of junk and debris which includes junk vehicles. Other services include:

Can also help with:

Sound permits
Transient Merchant - Application
Transient Merchant - License Information
Sign permits
Land use questions
Abandoned Wells
Animal Waste Complaints
Graffiti
Illegal Businesses
Garage sales
Illegal Dumping
Illegal Parking in Front Yards
Interior Unsanitary Conditions
Mosquito Control
Noise Ordinance Enforcement
Nuisance Odor Ordinance
Rat Control
Renting a house without a certificate
Septic System and Sewer Line Failure
Voluntary Impounds

Categories

Government Consumer Protection Agencies
Building and Safety
Environmental Beautification
Public Facility Health Inspection
Graffiti Removal
Pest Control Services
Consumer Complaints
Accepts public utility consumer complaints, problems concerning services rendered, errors in billing and comments on proposed rate increases or in open dockets pending before the IUB, complaints on service of Relay Iowa and provides the equipment distribution program for Iowans with communications impairments.

U.S. government agency that makes sure banks, lenders and other financial companies treat the public fairly.


Aims to make consumer financial markets work for consumers, responsible providers, and the economy as a whole. Protects consumers from unfair, deceptive, or abusive practices and takes action against companies that break the law.


Arms people with the information, steps, and tools that they need to make smart financial decisions.

Processes complaints about city services.

Information and referral.
Regulates insurance industry in the state of Iowa. Provides consumer services for complaints and inquiries.

Categories

Consumer Complaints
State/Local Health Insurance Programs
General Health Insurance Information/Counseling

Conducts peer review, a process by which the dental profession reviews and resolves problems or misunderstandings regarding dental treatment; the appropriate form will be sent to the patient. Once the complaint is received, it will be forwarded to the appropriate district for review. The peer review process handles only member complaints.

Education services provided through speaker's bureau or videos.

Categories

Peer Review Organizations
Consumer Complaints