Free referral to needed services. Offers telephone daily social calls, SHIIP advisor, programs on fall prevention, information on fraud and Alzheimer's disease.

Provides investigation and mediation of consumer complaints regarding questionable business practices. Index kept on complaints received. Administer regulations and enforcement procedures of Consumer Fraud Act.

Consumer protection related educational information useful to consumers dealing with companies utilizing deceptive business practices such as fraud, identity theft, and senior fraud.

Complaints can be registered against particular sellers of goods and services.

Consumer mediation.

Presentations to the community on fraud, identity theft, senior citizen fraud, digital citizenship, cyber bullying and internet safety.

Senior citizen outreach program.

Latino outreach program.

An independent legislative office established to investigate citizens' complaints against most agencies of state and local government. After investigation and if the complaint is deemed to be justified, the office will attempt to rectify the matter. The ombudsman also provides information and referral services. This office does not give legal advice, and does not investigate complaints concerning the courts, the general assembly, the Governor or her personal staff, nor can it investigate complaints of employees of agencies regarding their employment relationship with the agency.

The Iowa Senior Medicare Patrol (SMP) empowers and assists Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, errors, and abuse through outreach, counseling, and education. The Iowa SMP provides group presentations and works one-on-one with Medicare beneficiaries. Additionally, we assist individual Medicare beneficiaries impacted by fraud, errors, or abuse. When fraud or abuse is suspected, we ensure the proper steps are taken by the beneficiary and refer the case to the appropriate state and federal agencies for further investigation.