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Free legal assistance with civil legal problems involving basic necessities for low-income individuals in all 99 Iowa counties. Assistance ranges from providing counsel and advice to representation before various agencies and courts.

Community legal education presentations offered, as well as over 20 printed booklets on various legal topics; a wide variety of legal education materials are also available on the website.

Legal services are provided in all civil legal areas, including:
Consumer/Finance - debt collection, repossession, garnishment, contracts/warranties, predatory lending, and public utilities (including utility disconnection or shut off notices).

Education - expulsion/suspension, special education, learning disabilities, school fees, access, vocational education, and student financial aid.

Employment - employment discrimination, wage claims, earned income tax credit, and taxes.

Family - adoption, custody, visitation, guardianship, domestic abuse, human trafficking and exploitation, family violence (child abuse, elder abuse, battered women/men), including assistance with restraining orders, and child support.

Health - Medicaid, Medicare, government children's health insurance programs, long term health care facilities, nursing homes, supplemental medical insurance, and hospital care.

Housing - federally subsidized housing, homeownership, real property, landlord/tenant, public housing, mobile homes, housing discrimination, foreclosures, forfeitures, and mortgage predatory lending practices.

Benefit Programs - ADFC/FIP, Social Security, food stamps, Social Security Disability (SSD), Supplemental Security Income (SSI), unemployment compensation, veterans benefits, FEMA, government benefits, and utility assistance applications.

Individual Rights - mental health, disability rights, civil rights, human trafficking, AIDS/HIV issues, assistive devices, and institutional confinement.

End of Life Planning - wills, living wills, advance directives, and power of attorney.

Drivers License.

Advocacy and legal assistance for people with disabilities, people with Alzheimer's disease, people with brain injury, people with mental illness, children, migrants, and veterans.

Categories

Adoption Legal Services
Discrimination Assistance
Landlord/Tenant Assistance
Labor and Employment Law
School System Advocacy
Child Custody/Visitation Assistance
Protective/Restraining Orders
Protection and Advocacy for Individuals With Disabilities
General Legal Aid
Patient Rights Assistance
Tax Information
Legal Information Services
Certificates/Forms Assistance
Debt Management
Veteran Benefits Assistance
Consumer Law
Human Trafficking Legal Assistance
Will Preparation Assistance
Legal Representation
Child Support Assistance/Enforcement
Advance Medical Directives
Domestic/Family Violence Legal Services
Welfare Rights Assistance

Offers to match the caller's legal problem with available resources, such as advice, extended representation, or referral. For most low-income applicants. Callers are screened for eligibility, and a determination is made whether eligible callers have a legal problem that falls within the priorities. If the caller's legal problem is eligible for review for extended services, the caller is referred to one of our five regional offices. If the callers are not eligible for referral to a regional office, attorneys provide the caller with immediate advice or quick access to other information and resources.

Categories

Legal Information Services
General Legal Aid
Legal Representation
Legal Counseling
Free legal assistance with civil legal problems involving basic necessities for low-income individuals in all 99 Iowa counties. Assistance ranges from providing counsel and advice to representation before various agencies and courts.

Community legal education presentations offered, as well as over 20 printed booklets on various legal topics; a wide variety of legal education materials are also available on the website.

Legal services are provided in all civil legal areas, including:
Consumer/Finance - debt collection, repossession, garnishment, contracts/warranties, predatory lending, and public utilities (including utility disconnection or shut off notices).

Education - expulsion/suspension, special education, learning disabilities, school fees, access, vocational education, and student financial aid.

Employment - employment discrimination, wage claims, earned income tax credit, and taxes.

Family - adoption, custody, visitation, guardianship, domestic abuse, human trafficking and exploitation, family violence (child abuse, elder abuse, battered women/men), including assistance with restraining orders, and child support.

Health - Medicaid, Medicare, government children's health insurance programs, long term health care facilities, nursing homes, supplemental medical insurance, and hospital care.

Housing - federally subsidized housing, homeownership, real property, landlord/tenant, public housing, mobile homes, housing discrimination, foreclosures, forfeitures, and mortgage predatory lending practices.

Benefit Programs - ADFC/FIP, Social Security, food stamps, Social Security Disability (SSD), Supplemental Security Income (SSI), unemployment compensation, veterans benefits, FEMA, government benefits, and utility assistance applications.

Individual Rights - mental health, disability rights, civil rights, human trafficking, AIDS/HIV issues, assistive devices, and institutional confinement.

End of Life Planning - wills, living wills, advance directives, and power of attorney.

Drivers License.

Advocacy and legal assistance for people with disabilities, people with Alzheimer's disease, people with brain injury, people with mental illness, children, migrants, and veterans.

Categories

Adoption Legal Services
Discrimination Assistance
Landlord/Tenant Assistance
Labor and Employment Law
School System Advocacy
Child Custody/Visitation Assistance
Protective/Restraining Orders
Protection and Advocacy for Individuals With Disabilities
General Legal Aid
Patient Rights Assistance
Tax Information
Legal Information Services
Certificates/Forms Assistance
Debt Management
Veteran Benefits Assistance
Consumer Law
Human Trafficking Legal Assistance
Will Preparation Assistance
Legal Representation
Child Support Assistance/Enforcement
Advance Medical Directives
Domestic/Family Violence Legal Services
Welfare Rights Assistance
Provides legal help to veterans in civil matters such as family law, consumer disputes, and evictions. The clinic also assists veterans with service-related matters such as discharge upgrades. The VLC collaborates with local veteran service organizations to holistically address the needs of their clients.
Appointed by the court to represent children in high-conflict divorce or custody matters. Attorneys work one-on-one with children to listen, support, and advocate for child-focused resolutions. The main focus is to understand the desires of the children and to have them communicated to the court during custody cases to help achieve a child-focused result.
Free legal assistance with civil legal problems involving basic necessities for low-income individuals in all 99 Iowa counties. Assistance ranges from providing counsel and advice to representation before various agencies and courts.

Community legal education presentations offered, as well as over 20 printed booklets on various legal topics; a wide variety of legal education materials are also available on the website.

Legal services are provided in all civil legal areas, including:
Consumer/Finance - debt collection, repossession, garnishment, contracts/warranties, predatory lending, and public utilities (including utility disconnection or shut off notices).

Education - expulsion/suspension, special education, learning disabilities, school fees, access, vocational education, and student financial aid.

Employment - employment discrimination, wage claims, earned income tax credit, and taxes.

Family - adoption, custody, visitation, guardianship, domestic abuse, human trafficking and exploitation, family violence (child abuse, elder abuse, battered women/men), including assistance with restraining orders, and child support.

Health - Medicaid, Medicare, government children's health insurance programs, long term health care facilities, nursing homes, supplemental medical insurance, and hospital care.

Housing - federally subsidized housing, homeownership, real property, landlord/tenant, public housing, mobile homes, housing discrimination, foreclosures, forfeitures, and mortgage predatory lending practices.

Benefit Programs - ADFC/FIP, Social Security, food stamps, Social Security Disability (SSD), Supplemental Security Income (SSI), unemployment compensation, veterans benefits, FEMA, government benefits, and utility assistance applications.

Individual Rights - mental health, disability rights, civil rights, human trafficking, AIDS/HIV issues, assistive devices, and institutional confinement.

End of Life Planning - wills, living wills, advance directives, and power of attorney.

Drivers License.

Advocacy and legal assistance for people with disabilities, people with Alzheimer's disease, people with brain injury, people with mental illness, children, migrants, and veterans.

Categories

Adoption Legal Services
Discrimination Assistance
Landlord/Tenant Assistance
Labor and Employment Law
School System Advocacy
Child Custody/Visitation Assistance
Protective/Restraining Orders
Protection and Advocacy for Individuals With Disabilities
General Legal Aid
Patient Rights Assistance
Tax Information
Legal Information Services
Certificates/Forms Assistance
Debt Management
Veteran Benefits Assistance
Consumer Law
Human Trafficking Legal Assistance
Will Preparation Assistance
Legal Representation
Child Support Assistance/Enforcement
Advance Medical Directives
Domestic/Family Violence Legal Services
Welfare Rights Assistance
Provides legal assistance to individuals with legal issues such as federal criminal defense, basic estate planning, limited immigration advocacy, community empowerment, as well as civil and employment litigation.
Provides, at no cost, legal advice and information regarding issues affecting youth rights and responsibilities. Topics include: Emancipation, Custody/Guardianship, Abuse and Neglect, Pregnancy/Reproductive Rights, Runaway/Homeless, School, Delinquency, Substance Abuse, and any Family Problems.

Helps increase access to education and employment, among other supports. Services include:

- Seeking expungements and sealing criminal records, restoring driver's licenses, and removing other barriers to employment, education and housing.

- SNAP and TANF denials, calculations, overpayments and sanctions.

- Special education, school discipline, and school enrollment issues.

- Community Care Program and Home Services Program issues.

- Tax disputes with IRS, including innocent spouse relief, identity theft, and collections.

Categories

General Benefits and Services Assistance
Tax Appeals/Audit Assistance
General Legal Aid
Free legal assistance with civil legal problems involving basic necessities for low-income individuals in all 99 Iowa counties. Assistance ranges from providing counsel and advice to representation before various agencies and courts.

Community legal education presentations offered, as well as over 20 printed booklets on various legal topics; a wide variety of legal education materials are also available on the website.

Legal services are provided in all civil legal areas, including:
Consumer/Finance - debt collection, repossession, garnishment, contracts/warranties, predatory lending, and public utilities (including utility disconnection or shut off notices).

Education - expulsion/suspension, special education, learning disabilities, school fees, access, vocational education, and student financial aid.

Employment - employment discrimination, wage claims, earned income tax credit, and taxes.

Family - adoption, custody, visitation, guardianship, domestic abuse, human trafficking and exploitation, family violence (child abuse, elder abuse, battered women/men), including assistance with restraining orders, and child support.

Health - Medicaid, Medicare, government children's health insurance programs, long term health care facilities, nursing homes, supplemental medical insurance, and hospital care.

Housing - federally subsidized housing, homeownership, real property, landlord/tenant, public housing, mobile homes, housing discrimination, foreclosures, forfeitures, and mortgage predatory lending practices.

Benefit Programs - ADFC/FIP, Social Security, food stamps, Social Security Disability (SSD), Supplemental Security Income (SSI), unemployment compensation, veterans benefits, FEMA, government benefits, and utility assistance applications.

Individual Rights - mental health, disability rights, civil rights, human trafficking, AIDS/HIV issues, assistive devices, and institutional confinement.

End of Life Planning - wills, living wills, advance directives, and power of attorney.

Drivers License.

Advocacy and legal assistance for people with disabilities, people with Alzheimer's disease, people with brain injury, people with mental illness, children, migrants, and veterans.

Categories

Adoption Legal Services
Discrimination Assistance
Landlord/Tenant Assistance
Labor and Employment Law
School System Advocacy
Child Custody/Visitation Assistance
Protective/Restraining Orders
Protection and Advocacy for Individuals With Disabilities
General Legal Aid
Patient Rights Assistance
Tax Information
Legal Information Services
Certificates/Forms Assistance
Debt Management
Veteran Benefits Assistance
Consumer Law
Human Trafficking Legal Assistance
Will Preparation Assistance
Legal Representation
Child Support Assistance/Enforcement
Advance Medical Directives
Domestic/Family Violence Legal Services
Welfare Rights Assistance

Helps increase access to education and employment, among other supports. Services include:

- Seeking expungements and sealing criminal records, restoring driver's licenses, and removing other barriers to employment, education and housing.

- SNAP and TANF denials, calculations, overpayments and sanctions.

- Special education, school discipline, and school enrollment issues.

- Community Care Program and Home Services Program issues.

- Tax disputes with IRS, including innocent spouse relief, identity theft, and collections.

Categories

General Benefits and Services Assistance
Tax Appeals/Audit Assistance
General Legal Aid
Offers programs for county residents who meet certain income and resource guidelines including general assistance such as rent, utilities, provisions for food and nonfood items, emergency medical and dental services, and funeral expenses. Also includes legal services when funding is available.

Categories

Medical Expense Assistance
General Legal Aid
Utility Service Payment Assistance
General Relief
Burial/Cremation Expense Assistance
Food Vouchers
Domestic/Family Violence Legal Services
Rent Payment Assistance
Free legal assistance with civil legal problems involving basic necessities for low-income individuals in all 99 Iowa counties. Assistance ranges from providing counsel and advice to representation before various agencies and courts.

Community legal education presentations offered, as well as over 20 printed booklets on various legal topics; a wide variety of legal education materials are also available on the website.

Legal services are provided in all civil legal areas, including:
Consumer/Finance - debt collection, repossession, garnishment, contracts/warranties, predatory lending, and public utilities (including utility disconnection or shut off notices).

Education - expulsion/suspension, special education, learning disabilities, school fees, access, vocational education, and student financial aid.

Employment - employment discrimination, wage claims, earned income tax credit, and taxes.

Family - adoption, custody, visitation, guardianship, domestic abuse, human trafficking and exploitation, family violence (child abuse, elder abuse, battered women/men), including assistance with restraining orders, and child support.

Health - Medicaid, Medicare, government children's health insurance programs, long term health care facilities, nursing homes, supplemental medical insurance, and hospital care.

Housing - federally subsidized housing, homeownership, real property, landlord/tenant, public housing, mobile homes, housing discrimination, foreclosures, forfeitures, and mortgage predatory lending practices.

Benefit Programs - ADFC/FIP, Social Security, food stamps, Social Security Disability (SSD), Supplemental Security Income (SSI), unemployment compensation, veterans benefits, FEMA, government benefits, and utility assistance applications.

Individual Rights - mental health, disability rights, civil rights, human trafficking, AIDS/HIV issues, assistive devices, and institutional confinement.

End of Life Planning - wills, living wills, advance directives, and power of attorney.

Drivers License.

Advocacy and legal assistance for people with disabilities, people with Alzheimer's disease, people with brain injury, people with mental illness, children, migrants, and veterans.

Categories

Adoption Legal Services
Discrimination Assistance
Landlord/Tenant Assistance
Labor and Employment Law
School System Advocacy
Child Custody/Visitation Assistance
Protective/Restraining Orders
Protection and Advocacy for Individuals With Disabilities
General Legal Aid
Patient Rights Assistance
Tax Information
Legal Information Services
Certificates/Forms Assistance
Debt Management
Veteran Benefits Assistance
Consumer Law
Human Trafficking Legal Assistance
Will Preparation Assistance
Legal Representation
Child Support Assistance/Enforcement
Advance Medical Directives
Domestic/Family Violence Legal Services
Welfare Rights Assistance
Free legal assistance with civil legal problems involving basic necessities for low-income individuals in all 99 Iowa counties. Assistance ranges from providing counsel and advice to representation before various agencies and courts.

Community legal education presentations offered, as well as over 20 printed booklets on various legal topics; a wide variety of legal education materials are also available on the website.

Legal services are provided in all civil legal areas, including:
Consumer/Finance - debt collection, repossession, garnishment, contracts/warranties, predatory lending, and public utilities (including utility disconnection or shut off notices).

Education - expulsion/suspension, special education, learning disabilities, school fees, access, vocational education, and student financial aid.

Employment - employment discrimination, wage claims, earned income tax credit, and taxes.

Family - adoption, custody, visitation, guardianship, domestic abuse, human trafficking and exploitation, family violence (child abuse, elder abuse, battered women/men), including assistance with restraining orders, and child support.

Health - Medicaid, Medicare, government children's health insurance programs, long term health care facilities, nursing homes, supplemental medical insurance, and hospital care.

Housing - federally subsidized housing, homeownership, real property, landlord/tenant, public housing, mobile homes, housing discrimination, foreclosures, forfeitures, and mortgage predatory lending practices.

Benefit Programs - ADFC/FIP, Social Security, food stamps, Social Security Disability (SSD), Supplemental Security Income (SSI), unemployment compensation, veterans benefits, FEMA, government benefits, and utility assistance applications.

Individual Rights - mental health, disability rights, civil rights, human trafficking, AIDS/HIV issues, assistive devices, and institutional confinement.

End of Life Planning - wills, living wills, advance directives, and power of attorney.

Drivers License.

Advocacy and legal assistance for people with disabilities, people with Alzheimer's disease, people with brain injury, people with mental illness, children, migrants, and veterans.

Categories

Adoption Legal Services
Discrimination Assistance
Landlord/Tenant Assistance
Labor and Employment Law
School System Advocacy
Child Custody/Visitation Assistance
Protective/Restraining Orders
Protection and Advocacy for Individuals With Disabilities
General Legal Aid
Patient Rights Assistance
Tax Information
Legal Information Services
Certificates/Forms Assistance
Debt Management
Veteran Benefits Assistance
Consumer Law
Human Trafficking Legal Assistance
Will Preparation Assistance
Legal Representation
Child Support Assistance/Enforcement
Advance Medical Directives
Domestic/Family Violence Legal Services
Welfare Rights Assistance
The Clerk of Court provides a resource for County residents who choose to represent themselves in court or have questions on divorce, child custody, paternity, grandparent rights. Information on legal fees and costs for hiring attorneys is also available. The Clerk of Court does not give legal advice.

Categories

Legal Counseling
Child Custody/Visitation Assistance
Legal Information Services
Paternity Suits
Contested Divorce Assistance
Self Representation Assistance
Paralegal Counseling
Uncontested Divorce Assistance
Child Support Assistance/Enforcement
Family Law Courts
Grandparent Rights

Helps increase access to education and employment, among other supports. Services include:

- Seeking expungements and sealing criminal records, restoring driver's licenses, and removing other barriers to employment, education and housing.

- SNAP and TANF denials, calculations, overpayments and sanctions.

- Special education, school discipline, and school enrollment issues.

- Community Care Program and Home Services Program issues.

- Tax disputes with IRS, including innocent spouse relief, identity theft, and collections.

Categories

General Benefits and Services Assistance
Tax Appeals/Audit Assistance
General Legal Aid

Provides pro bono (free) legal services to those in Polk County that meet income guidelines. The Volunteer Lawyers are mainly focused on assisting with family law. Lawyers can potentially help with divorces, child custody, child support, wills, and bankruptcy cased. Can only help with cases in Polk County.

The Allamakee County Bar Association offers consultation service that provides information to the general public to determine whether an attorney is needed for their particular problem. Attorneys meet with individuals free of charge and provide referrals to legal services, a private attorney, or law enforcement. Attorneys offer advice on family law (i.e. divorce), landlord-tenant issues, lawsuits and small claims, financial problems, consumer law, traffic and criminal violations, employment, public benefits, guardianships of children, restraining orders between adults and adults and children and other areas. The Legal Clinic is open on an as needed basis and is typically open every other Mondays; interested parties must first contact the Clerk of Courts office to sign up for clinic. NOTE: Senior Citizen Legal Services is provided through Northland Area Agency on Aging.

Categories

Tenant Rights Information/Counseling
Landlord Rights Information/Counseling
Legal Counseling
General Legal Aid

Offers an online Find a Lawyer program, Living Will forms, and the Handbook for Older Iowans, which covers health care decisions, wills, power of attorney, landlord-tenant rights, and guidance on addressing consumer complaints. The handbook provides information on mechanisms for registering complaints about consumer goods and services and obtaining assistance in resolving issues. It is available at no cost through the bar association or at www.iowabar.org.

Categories

Legal Information Services
Consumer Complaints
Legal Associations
Will Preparation Assistance
Lawyer Referral Services
Internet Information Resources

Provides free legal advice, brief service and representation to low-income people on areas such as: consumer law, family law, housing law, public benefits, disability benefits, employment/unemployment, public benefits, clearing a criminal history and educational rights.

After contacting one of the hotlines, cases may be referred to Legal Aid local offices for extended representation.

Private Attorney Involvement Program links clients to attorneys in their local area for free legal services in family law matters.

Taxpayer clinics educate low-income taxpayers about their tax rights and responsibilities and how to file for low-income tax credit.

Homeless Assistance Project (Douglas and Lancaster Counties) provides assistance with family law, child support modification, bankruptcy, license revocation, and disability claims.

Migrant Worker program provides civil legal services to migrant farm workers.

Housing counseling assists people who are homeless by making referrals and assessing their legal needs. Assists renters who are having problems getting things fixed, need help with landlord issues, or are facing eviction; work with HUD issues; assist home buyers or home owners with questions, etc.

Assists in the following areas, in addition to the programs already noted: Bankruptcy, Foreclosure, Landlord-Tenant, Utility Shutoffs, Public Benefits, Unemployment, Family Law (including Divorce, Custody/Visitation, Child Support, Domestic Abuse).

Categories

Child Custody/Visitation Assistance
Child Support Assistance/Enforcement
General Legal Aid
Landlord/Tenant Assistance
Advance Medical Directives
Labor and Employment Law
Will Preparation Assistance
Certificates/Forms Assistance
Welfare Rights Assistance
Legal Representation
Legal Information Services
Debt Management
Housing Counseling
Tax Information
Elder Law
Domestic/Family Violence Legal Services
Legal Counseling
Provides legal representation in civil cases for low-income eligible Story County residents. Services include civil protective orders (domestic, sexual, and elder abuse), dissolution of marriage, child custody, visitation, will, power of attorney, paternity, guardianship, conservatorship, debtor/creditor, landlord/tenant, unemployment benefits appeals.

Categories

Protective/Restraining Orders
General Legal Aid
Landlord/Tenant Assistance
Certificates/Forms Assistance
Domestic/Family Violence Legal Services
Child Custody/Visitation Assistance
Consumer Law
Child Support Assistance/Enforcement
Unemployment Insurance Benefits Assistance
Legal Representation
Labor and Employment Law
Advance Medical Directives
Will Preparation Assistance
Free legal assistance with civil legal problems involving basic necessities for low-income individuals in all 99 Iowa counties. Assistance ranges from providing counsel and advice to representation before various agencies and courts.

Community legal education presentations offered, as well as over 20 printed booklets on various legal topics; a wide variety of legal education materials are also available on the website.

Legal services are provided in all civil legal areas, including:
Consumer/Finance - debt collection, repossession, garnishment, contracts/warranties, predatory lending, and public utilities (including utility disconnection or shut off notices).

Education - expulsion/suspension, special education, learning disabilities, school fees, access, vocational education, and student financial aid.

Employment - employment discrimination, wage claims, earned income tax credit, and taxes.

Family - adoption, custody, visitation, guardianship, domestic abuse, human trafficking and exploitation, family violence (child abuse, elder abuse, battered women/men), including assistance with restraining orders, and child support.

Health - Medicaid, Medicare, government children's health insurance programs, long term health care facilities, nursing homes, supplemental medical insurance, and hospital care.

Housing - federally subsidized housing, homeownership, real property, landlord/tenant, public housing, mobile homes, housing discrimination, foreclosures, forfeitures, and mortgage predatory lending practices.

Benefit Programs - ADFC/FIP, Social Security, food stamps, Social Security Disability (SSD), Supplemental Security Income (SSI), unemployment compensation, veterans benefits, FEMA, government benefits, and utility assistance applications.

Individual Rights - mental health, disability rights, civil rights, human trafficking, AIDS/HIV issues, assistive devices, and institutional confinement.

End of Life Planning - wills, living wills, advance directives, and power of attorney.

Drivers License.

Advocacy and legal assistance for people with disabilities, people with Alzheimer's disease, people with brain injury, people with mental illness, children, migrants, and veterans.

Categories

Adoption Legal Services
Discrimination Assistance
Landlord/Tenant Assistance
Labor and Employment Law
School System Advocacy
Child Custody/Visitation Assistance
Protective/Restraining Orders
Protection and Advocacy for Individuals With Disabilities
General Legal Aid
Patient Rights Assistance
Tax Information
Legal Information Services
Certificates/Forms Assistance
Debt Management
Veteran Benefits Assistance
Consumer Law
Human Trafficking Legal Assistance
Will Preparation Assistance
Legal Representation
Child Support Assistance/Enforcement
Advance Medical Directives
Domestic/Family Violence Legal Services
Welfare Rights Assistance

Helps increase access to education and employment, among other supports. Services include:

- Seeking expungements and sealing criminal records, restoring driver's licenses, and removing other barriers to employment, education and housing.

- SNAP and TANF denials, calculations, overpayments and sanctions.

- Special education, school discipline, and school enrollment issues.

- Community Care Program and Home Services Program issues.

- Tax disputes with IRS, including innocent spouse relief, identity theft, and collections.

Categories

General Benefits and Services Assistance
Tax Appeals/Audit Assistance
General Legal Aid

Provides limited direct pro bono representation for qualifying families statewide. Capacity is limited and determined after an initial consultation with the family. Only families with an income of 200% of federal poverty guidelines or below are eligible for direct representation.

Categories

Legal Representation

Offers to match the caller's legal problem with available resources, such as advice, extended representation, or referral. For most low-income applicants. Callers are screened for eligibility, and a determination is made whether eligible callers have a legal problem that falls within the priorities. If the caller's legal problem is eligible for review for extended services, the caller is referred to one of our five regional offices. If the callers are not eligible for referral to a regional office, attorneys provide the caller with immediate advice or quick access to other information and resources.