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Investigates and, when appropriate, recommends resolution of citizen complaints relating to administrative agencies of state.

Referrals and state information to citizens.

Categories

Consumer Complaints
Public Counsel
Information and referral help line. Questions can also be answered by email or on Facebook.

Categories

Consumer Complaints
Comprehensive Information and Referral
The general public and any state employee can report suspected misconduct, waste, or fraud in the Medicaid program, SNAP (Food Stamp), TANF (including child care), and other Illinois public assistance programs by calling the Medicaid/Welfare Fraud Hotline or filling out the form on the website.
Works to resolve problems and complaints from, and on behalf of, residents of nursing homes or assisted living facilities.

Information and assistance on questions and concerns related to long-term care and residents' rights to residents, family members and others.

Education on long-term care and residents' rights to facility staff and community groups.

Advocates for the rights and interests of residents on a systemic basis.

Categories

Consumer Complaints
Long Term Care Ombudsman Programs
Patient Rights Assistance
Provides investigation and mediation of consumer complaints regarding questionable business practices. Index kept on complaints received. Administers regulations and enforcement procedures of Consumer Fraud Act.

Categories

Consumer Complaints
Government Consumer Protection Agencies

State agency which monitors and enforces standards and regulatory policies for telecommunications, passenger motor transportation, moving companies, manufactured homes, modular homes, recreational vehicles, grain warehouses, and natural gas.

Handles complaints regarding utility service providers.

Categories

Regulations/Standards
Consumer Complaints
Processes complaints about city services.

Information and referral.

Consumer group that fights for the rights of customers of regulated, investor-owned utilities across the state of Illinois.

Challenges utility rate increases, fights for rate reductions and refunds of overcharges, and appeals unfair regulatory decisions in the courts.

Operates a Consumer Hotline that provides assistance to individual consumers who have complaints against their utility companies.

Categories

Government Consumer Protection Agencies
Consumer Complaints
Inspections of all restaurants, food stores, processors and warehouses regarding sanitation, hygiene and food protection. Technical assistance is provided, including the review of plans for new establishments to insure proper equipment and construction, and the Hazard Analysis Critical Control Point (HACCP) review of food preparation. Complaints are investigated, including those involving potential foodborne illnesses. The Program is advised by the Food Advisory Committee, which is composed of industry representatives and other citizens.

Provides food handler/manager education and permitting.

Offers testing of private wells, well and septic system inspection, radon testing and correction advice. Also provides swimming pool, spa, tanning bed, and tattoo parlor inspections.

Complaints: Receives and investigates complaints dumping and other garbage issues, illegal burning, and animal bites. When possible, works with tenant complaints regarding rental home conditions.

Categories

Building and Safety
Pool Sanitation
Home Sanitation Enforcement
Consumer Complaints
Radon Testing
Public Facility Health Inspection
Railroad emergency number.

Call to report these types of issues:
Hazardous materials releases
Personal injuries
Criminal activities
Illegal dumping
Vehicles stuck / stalled on the tracks, or other track obstructions
Other environmental issues, such as:
--Petroleum Spills
--Idling locomotives
--Engines with excessive smoke
Regulates insurance industry in the state of Iowa. Provides consumer services for complaints and inquiries.

Categories

State/Local Health Insurance Programs
Consumer Complaints
General Health Insurance Information/Counseling
Offers an online Find a Lawyer program, Living Will forms, and the Handbook for Older Iowans, which covers health care decisions, wills, power of attorney, and landlord tenant rights. The handbook is available at no cost through the bar association, or at www.iowabar.org.

Categories

Lawyer Referral Services
Consumer Complaints
Legal Associations
Legal Information Services
Internet Information Resources
Will Preparation Assistance

Responsible for the regulation of the insurance industry operating in Illinois. Protects consumers by providing assistance and information, by efficiently regulating the insurance industry's market behavior and financial solvency, and by fostering a competitive insurance marketplace. They investigate consumer complaints, provide informational workshops, issue licenses to insurance companies, and issue licenses to individuals who self-insure.

Offers testing of private wells, well and septic system inspection, radon testing and correction advice. Also provides swimming pool, spa, tanning bed, and tattoo parlor inspections.

Complaints: Receives and investigates complaints dumping and other garbage issues, illegal burning, and animal bites. When possible, works with tenant complaints regarding rental home conditions.

Categories

Building and Safety
Pool Sanitation
Home Sanitation Enforcement
Consumer Complaints
Radon Testing
Public Facility Health Inspection
General supervision, control, and regulation of insurance companies, associations, and societies conducting business in Nebraska.

Investigation of complaints and inquiries.

Investigation of suspected insurance fraud.

Financial examination of insurance companies.

Filing and approval of insurance rates and policies.

Enforcement of insurance laws.

Licensing of insurance agents, agencies and of insurance companies.

Maintains insurance reports on file for public record and review.

Categories

Insurance Fraud Reporting
Consumer Complaints

Offers to investigates and processes claims relating to unpaid wages, vacation pay, unpaid expenses, unauthorized deductions, minimum wage, and related matters. If a case cannot be settled or mediated, the Iowa Division of Labor may file a suit against the employer.

Categories

Labor and Employment Law
Employment Related Advocacy Groups
Consumer Complaints
Accepts public utility consumer complaints, problems concerning services rendered, errors in billing and comments on proposed rate increases or in open dockets pending before the IUB, complaints on service of Relay Iowa and provides the equipment distribution program for Iowans with communications impairments.
Responds to questions, concerns, and complaints related to services, programs, and operations within the Department of Health and Human Services.

Information and referral to appropriate DHHS staff for information and resolution of complaints.

Categories

Government Information Services
Consumer Complaints

Responsible for the regulation of the insurance industry operating in Illinois. Protects consumers by providing assistance and information, by efficiently regulating the insurance industry's market behavior and financial solvency, and by fostering a competitive insurance marketplace. They investigate consumer complaints, provide informational workshops, issue licenses to insurance companies, and issue licenses to individuals who self-insure.

Hotline to report fraud, waste, program abuse, mismanagement, misconduct, conflict of interest and contact/grant fraud by DHHS employees, and beneficiaries.

Most complaints fall in the following categories:

-- Crime, gross misconduct, or conflicts of interest involving HHS employees/contractor

-- Fraud, waste, or abuse relating to HHS Grants/Contracts, including American Recovery and Reinvestment Act (ARRA) grants

-- False/Fraudulent claims submitted to Medicare/Medicaid

-- Kickbacks/inducements for referrals by Medicare/Medicaid providers

-- Medical Identity Theft involving Medicare and/or Medicaid Beneficiaries

-- Failure of a hospital to evaluate and stabilize an emergency patient

-- Abuse/neglect in nursing homes and other long term care facilities

Assistance for people who want to register complaints or have other concerns with departments of city government.

Title VI compliance official investigating, documenting all constituent reports of discrimination by StarTran, Lincoln's public transit services and other divisions that have contact with the public.

Administers the city's online service request reporting system, Acting with Citizens To Improve Our Neighborhoods (ACTION) Center, providing in-depth responses to concerns that become complex. People can find out about the laws that deal with their concern and report to the appropriate department any violations or problems they see in the community.

Problem Resolution Team, comprised of all City enforcement and codes compliance agencies and departments, brings problem properties back into compliance with local law.

Categories

Discrimination Assistance
General Crime Reporting
Consumer Complaints
Consumer protection related educational information useful to consumers dealing with companies utilizing deceptive business practices such as fraud, identity theft, and senior fraud.

Complaints can be registered against particular sellers of goods and services.

Consumer mediation.

Presentations to the community on fraud, identity theft, senior citizen fraud, digital citizenship, cyber bullying and internet safety.

Senior citizen outreach program.

Latino outreach program.

Categories

Consumer Complaints
Fraud Prevention
Consumer Fraud Reporting
Consumer Education
Neighborhood Inspection Division has three primary responsibilities; rental inspections, the oversight of condemned buildings and the abatement of junk and debris which includes junk vehicles. Other services include:

Can also help with:

Sound permits
Transient Merchant - Application
Transient Merchant - License Information
Sign permits
Land use questions
Abandoned Wells
Animal Waste Complaints
Graffiti
Illegal Businesses
Garage sales
Illegal Dumping
Illegal Parking in Front Yards
Interior Unsanitary Conditions
Mosquito Control
Noise Ordinance Enforcement
Nuisance Odor Ordinance
Rat Control
Renting a house without a certificate
Septic System and Sewer Line Failure
Voluntary Impounds

Categories

Pest Control Services
Environmental Beautification
Building and Safety
Consumer Complaints
Graffiti Removal
Public Facility Health Inspection
Government Consumer Protection Agencies
Works to identify or investigate concerns made by or on behalf of people living in long-term care facilities. Assistance may include: investigation and work to resolve the problem, information on laws and regulations, how to choose a long-term care facility or answering questions about life at a facility. Assist callers in level of care needed (info about nursing homes, residential care, elder group homes, assisted living). All services are confidential and free of charge.

Categories

Patient Rights Assistance
Senior Advocacy Groups
Consumer Complaints
Nursing Facility Referrals
Long Term Care Ombudsman Programs