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Illinois Commerce Commission (ICC)

527 East Capitol Avenue, Springfield, IL 62701
Provides technical and legal expertise to investigate and mediate gas, electric, water and phone utilities complaints between consumers and public utilities. Educates consumers on emergent utility, transportation, and retail development opportunities.

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Iowa Department of Natural Resources

6200 Park Avenue, Suite 200, Des Moines, IA 50321

Residents of Iowa can report violations of the "Open Burning Ban" by contacting (515) 281-5918 or (515) 725-8200. Complaints related to hazardous material spills can be reported by calling (515)725-8694. 

Additionally, individuals can report poaching crimes by contacting 800-532-2020. Mechanisms are in place to address consumer complaints related to these issues and assist in achieving satisfactory resolutions.

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Illinois Department of Insurance

115 South LaSalle Street, 13th Floor, Chicago, IL 60603

Responsible for the regulation of the insurance industry operating in Illinois. Protects consumers by providing assistance and information, by efficiently regulating the insurance industry's market behavior and financial solvency, and by fostering a competitive insurance marketplace. They investigate consumer complaints, provide informational workshops, issue licenses to insurance companies, and issue licenses to individuals who self-insure.

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Nebraska Department of Insurance

1526 K Street, Suite 200, Lincoln, NE 68508
General supervision, control, and regulation of insurance companies, associations, and societies conducting business in Nebraska. Investigation of complaints and inquiries. Investigation of suspected insurance fraud. Financial examination of insurance companies. Filing and approval of insurance rates and policies. Enforcement of insurance laws. Licensing of insurance agents, agencies and of insurance companies. Maintains insurance reports on file for public record and review.

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Lincoln City Offices

555 South 10th Street, Lincoln, NE 68508

Assistance for people who want to register complaints or have other concerns with departments of city government.

Title VI compliance official investigating, documenting all constituent reports of discrimination by StarTran, Lincoln's public transit services and other divisions that have contact with the public.

Administers the city's online service request reporting system, Acting with Citizens To Improve Our Neighborhoods (ACTION) Center, providing in-depth responses to concerns that become complex. People can find out about the laws that deal with their concern and report to the appropriate department any violations or problems they see in the community.

Problem Resolution Team, comprised of all City enforcement and codes compliance agencies and departments, brings problem properties back into compliance with local law.

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DHHS Helpline

PO Box 95026, Lincoln, NE 68509

Responds to questions, concerns, and complaints related to services, programs, and operations within the Department of Health and Human Services.

Information and referral to appropriate DHHS staff for information and resolution of complaints.

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Seven Can Help

KETV, 1001 South 10th Street, Omaha, NE 68108
Information and referral help line. Questions can also be answered by email or on Facebook.

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Iowa Utilities Board

1375 East Court Avenue, Des Moines, IA 50319
Accepts public utility consumer complaints, problems concerning services rendered, errors in billing and comments on proposed rate increases or in open dockets pending before the IUB, complaints on service of Relay Iowa and provides the equipment distribution program for Iowans with communications impairments.

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Iowa Attorney General - Consumer Protection Division

Hoover State Office Building, 1305 East Walnut, 2nd Floor, Des Moines, IA 50319
Provides investigation and mediation of consumer complaints regarding questionable business practices. Index kept on complaints received. Administers regulations and enforcement procedures of Consumer Fraud Act.

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Iowa State Bar Association

Address Confidential, Des Moines, IA 50309

Offers an online Find a Lawyer program, Living Will forms, and the Handbook for Older Iowans, which covers health care decisions, wills, power of attorney, landlord-tenant rights, and guidance on addressing consumer complaints. The handbook provides information on mechanisms for registering complaints about consumer goods and services and obtaining assistance in resolving issues. It is available at no cost through the bar association or at www.iowabar.org.

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Guthrie County Public Health Department

2002 State Street, Guthrie Center, IA 50115

Offers testing of private wells, well and septic system inspection, radon testing and correction advice. Also provides swimming pool, spa, tanning bed, and tattoo parlor inspections. Complaints: Receives and investigates complaints dumping and other garbage issues, illegal burning, and animal bites. When possible, works with tenant complaints regarding rental home conditions.

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Nebraska Office of Public Counsel/Ombudsman

Investigates and, when appropriate, recommends resolution of citizen complaints relating to administrative agencies of state.

Referrals and state information to citizens.

Public counsel for Nebraska.

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Office of the State Long-Term Care Ombudsman

Jessie M. Parker Building, 510 East 12th Street, Suite 2, Des Moines, IA 50319
Works to identify or investigate concerns made by or on behalf of people living in long-term care facilities. Assistance may include: investigation and work to resolve the problem, information on laws and regulations, how to choose a long-term care facility or answering questions about life at a facility. Assist callers in level of care needed (info about nursing homes, residential care, elder group homes, assisted living). All services are confidential and free of charge.

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Nebraska Public Service Commission

300 The Atrium, 1200 N Street, Lincoln, NE 68508

State agency which monitors and enforces standards and regulatory policies for telecommunications, passenger motor transportation, moving companies, manufactured homes, modular homes, recreational vehicles, grain warehouses, and natural gas.

Handles complaints regarding utility service providers.

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Iowa Attorney General - Consumer Protection Division

Hoover State Office Building, 1305 East Walnut, 2nd Floor, Des Moines, IA 50319
Provides investigation and mediation of consumer complaints regarding questionable business practices. Index kept on complaints received. Administer regulations and enforcement procedures of Consumer Fraud Act.

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Iowa Board of Medicine

6200 Park Avenue, Suite 100, Des Moines, IA 50323
Will investigate complaints filed against physicians (M.D./D.O.), acupuncturist and genetic counselors. To file a complaint, please visit the website. For assistance with the form, please contact (515) 281-5847 or email [email protected]. For an explanation of the complaint investigation process, please visit the Board's Enforcement page on the website or call 515-281-5171. The board of medicine only regulates physicians (M.D./D.O.) acupuncturist and genetic counselors. The Board does not have the authority to get involved in some matters, such as complaints involving health care professionals regulated by other agencies and complaints against hospitals, nursing homes and insurance companies. The Board cannot be involved in suing a licensee for damages or settling disputes over billing or disability ratings.

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Lincoln Lancaster County Health Department

3131 O Street, 27th & Cornhusker Highway, Lincoln, NE 68510

Inspections of all restaurants, food stores, processors and warehouses regarding sanitation, hygiene and food protection. Technical assistance is provided, including the review of plans for new establishments to insure proper equipment and construction, and the Hazard Analysis Critical Control Point (HACCP) review of food preparation. Complaints are investigated, including those involving potential foodborne illnesses. The Program is advised by the Food Advisory Committee, which is composed of industry representatives and other citizens.

Provides food handler/manager education and permitting.

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Illinois Department of Insurance - Springfield

320 West Washington Street, Springfield, IL 62767

Responsible for the regulation of the insurance industry operating in Illinois. Protects consumers by providing assistance and information, by efficiently regulating the insurance industry's market behavior and financial solvency, and by fostering a competitive insurance marketplace. They investigate consumer complaints, provide informational workshops, issue licenses to insurance companies, and issue licenses to individuals who self-insure.

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Federal Communications Commission (FCC)

45 L Street NE, Washington, DC 20554
Jurisdiction covers all radio transmitters including broadcasting, land mobile, amateur, and citizens band services. Also have information for self-help in solving interference problems to home entertainment equipment. For further information contact FCC.

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Nebraska Attorney General's Office - Consumer Affairs Response Team

1445 K Street, Room 2115, Nebraska Department Of Justice, Lincoln, NE 68508

Consumer protection related educational information useful to consumers dealing with companies utilizing deceptive business practices such as fraud, identity theft, and senior fraud.

Complaints can be registered against particular sellers of goods and services.

Consumer mediation.

Presentations to the community on fraud, identity theft, senior citizen fraud, digital citizenship, cyber bullying and internet safety.

Senior citizen outreach program.

Latino outreach program.

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Mayor's Hotline

1819 Farnam Street, Suite 300, Omaha, NE 68183

Processes complaints about city services.

Information and referral.

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Des Moines Neighborhood Services Department

602 Robert D. Ray Drive, 2nd Floor, Des Moines, IA 50309
Neighborhood Inspection Division has three primary responsibilities; rental inspections, the oversight of condemned buildings and the abatement of junk and debris which includes junk vehicles. Other services include: Can also help with: Sound permits Transient Merchant - Application Transient Merchant – License Information Sign permits Land use questions Abandoned Wells Animal Waste Complaints Graffiti Illegal Businesses Garage sales Illegal Dumping Illegal Parking in Front Yards Interior Unsanitary Conditions Mosquito Control Noise Ordinance Enforcement Nuisance Odor Ordinance Rat Control Renting a house without a certificate Septic System and Sewer Line Failure Voluntary Impounds

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Illinois Department of Healthcare and Family Services

201 South Grand Avenue East, Springfield, IL 62763
The general public and any state employee can report suspected misconduct, waste, or fraud in the Medicaid program, SNAP (Food Stamp), TANF (including child care), and other Illinois public assistance programs by calling the Medicaid/Welfare Fraud Hotline or filling out the form on the website.

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Iowa Division of Labor Services

6200 Park Avenue, Suite 100, Des Moines, IA 50321

Offers services to investigate and process claims related to unpaid wages, vacation pay, unpaid expenses, unauthorized deductions, minimum wage violations, and other employment-related concerns. The Iowa Division of Labor advocates for fair workplace practices and addresses issues such as equal pay standards, minimum wage requirements, and worker rights. If a case cannot be settled or mediated, the division may file a suit against the employer to ensure compliance with employment laws and protect workers' rights.

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DHHS Office of Inspector General Fraud Hotline

Department of Health and Human Services, PO Box 23489, Washington, DC 20026

Hotline to report fraud, waste, program abuse, mismanagement, misconduct, conflict of interest and contact/grant fraud by DHHS employees, and beneficiaries.

Most complaints fall in the following categories:

- Crime, gross misconduct, or conflicts of interest involving HHS employees/contractor.

​- Fraud, waste, or abuse relating to HHS Grants/Contracts, including American Recovery and Reinvestment Act (ARRA) grants.

​- False/Fraudulent claims submitted to Medicare/Medicaid.

​- Kickbacks/inducements for referrals by Medicare/Medicaid providers.

​- Medical Identity Theft involving Medicare and/or Medicaid Beneficiaries.

​- Failure of a hospital to evaluate and stabilize an emergency patient.

​- Abuse/neglect in nursing homes and other long term care facilities.

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