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Issues permits for the following, signs, billboards; construction of buildings, repairs, additions, demolitions, move houses, street occupancy, zoning services, tower registration, family daycare registration, licenses for electrical, heating, air conditioning, and plumbing.

Case Management Services for victims of violence and their families, and may include perpetrators of violence and their families.

- Counseling Referrals: Case Managers will assist in finding appropriate referrals to providers in the community for both individual and group therapy.

- Community Resource Referrals: Case Managers will help clients navigate and understand available community resources, including food, clothing, housing, partner social service agencies, etc.

Offers Beggar's Night for the City of Grimes.

Provide assistance to individuals who are suffering with emotional and other mental health issues including depression, anxiety, and coping with loss.

A waiver home is an alternative to institutions for the elderly and people with behavioral or mental conditions/disabilities. Staff is trained to help each consumer understand that living in a waiver home means that they are required to be considerate of others and respectful of the rules in their homes. Staff also help them understand that living in a waiver home is not a final chapter where someone “put” them, but rather, a new chapter where they can function to the best of their abilities with trained staff members who are aware of each individual’s circumstances. The group home situation allows the individual to develop skills in:

- Financial management

- Cooking

- Cleaning

- Shopping.

An individual can also learn more about personal relationships and connecting to their community.

Provides a variety of services for children and families in order to support and facilitate recovery for mental illness, trauma, disruptive behavior disorders, family relationship problems, and school issues. Services include individual therapy, family therapy, parenting education and skill building, group therapy, consultation to schools and other agencies and psychiatric services.

Offers a centralized resource for the public to identify currently available warming and cooling centers during extreme temperatures.

Volunteer Income Tax Assistance (VITA) offers free tax preparation and electronic filing for low- to moderate-income Iowans, starting February 2026. Certified community volunteers prepare taxes with computer software and help with special tax credits such as the Earned Income Tax Credit (EITC), Child Tax Credit, and Credit for the Elderly or Disabled. 2026 Extension Supported VITA Locations

- Allamakee County | Decorah | By appointment only, call 563-277-7246 or email [email protected] to make an appointment

- Black Hawk County | Waterloo | By appointment only, call 319-296-4278 to make an appointment

- Cass County | Atlantic | By appointment only, use link to make an appointment https://waitwhile.com/accounts/theiowacenter

- Cerro Gordo County | Mason City | By appointment only, call 641-423-0844 to make an appointment

- Chickasaw County | New Hampton | By appointment only, call 641-394-2174 to make an appointment

- Clay County | Spencer | By appointment only, call 712-262-2264 to make an appointment

- Clayton County | Elkader | By appointment only, call 563-277-7246 or email [email protected] to make an appointment

- Dallas County | Perry | By appointment only, call 515-490-2298 to make an appointment

- Fayette County | Oelwein | By appointment only, call 563-425-3331 to make an appointment

- Howard County | Cresco | By appointment only, call 563-277-7246 or email [email protected] to make an appointment

- Kossuth County | Algona | By appointment only, call 515-295-2469 to make an appointment

- Madison County | Winterset | By appointment only, use link to make an appointment https://waitwhile.com/accounts/theiowacenter

- Mitchell County | Osage | By appointment only, call 641-732-5574 to make an appointment- Poweshiek County | Grinnell | By appointment only, call 641-623-5188 to make an appointment

- Tama County | Toledo | By appointment only, call 641-484-2703 to make an appointment

- Warren County | Indianola | By appointment only, use link to make an appointment https://waitwhile.com/accounts/theiowacenter

- Winneshiek County | Decorah | By appointment only, call 563-277-7246 or email [email protected]

Offers MEDICAID (Medical Assistance) to people who are low income and aged (65 and older), disabled (including blindness), women needing treatment for cancer or pre-cancerous conditions of breast or cervix (who have been screened and diagnosed through the Breast and Cervical Cancer Early Detection program and who do not have credible health insurance coverage), children under 21 years of age, pregnant women, parents or other caretaker relatives of children under age 18 (or under age 19 if they are attending secondary school and are expected to graduate before age 19). Medicaid will pay the costs of Health care, Dental care, In-home health care, Nursing facility care or Residential facility care.

Offers mental health evaluations. Services include anxiety disorders screening, clinical psychiatric evaluation, depression screening, early intervention for mental illness, gambling addiction screening, and general mental health screening.

Following natural disasters, supports local neighbors with immediate and long-term case management, including providing financial assistance, food, clothing, furniture, household items and resource coordination. Certified Disaster Case Managers help families and businesses in Douglas, Sarpy and Washington Counties navigate the entire recovery process, often taking over a year.

Helps individuals who have had involvement with the justice system to navigate resources, find stability, and obtain training and employment. Training opportunities are for two career paths, one in transportation, distribution and logistics, the other is in the healthcare industry.

A group that provides support for individuals and family members affected by mental illness. Participants can discuss personal issues or concerns about a loved one. There is also an online Facebook support group available. Each person must ask to be added to the group and only those in the group can read and participate in discussions that occur within the group.

Provides health legal services that helps individuals and families obtain and maintain Medicaid and Medicare and obtain coverage for services needed. Can also assist with medical assistance denials, terminations, spend down issues (Medicaid, Medicare), establishing powers of attorney, nursing home discharges, helping family members obtain guardianship or other legal authority to care for loved ones, and helping people with HIV/AIDS obtain care and services.

Helps people with little income buy food for a healthy diet. An application for Food Assistance must be completed to receive this assistance. Call or visit website for more detailed information.

Provides research-based strategies to support the holistic development of the young child. Offers information and/or classes about parenting, grandparenting, discipline, child care selection, children and divorce, and money management.

Offers online professional development for early childhood professionals.

Offering thanksgiving baskets for families in need on Monday, November 24th, 2025, during regular hours as supplies last. Baskets include a turkey, mac and cheese, mashed potatoes, stuffing mix, cranberry sauce, dinner rolls, sweet potatoes, pie, green beans, and a roasting pan. Donations of any amount are appreciated. 

Provides home care and palliative services to those with an end-of-life illness, grief support programs, and counseling.