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Provides an emergency shelter for those in need. Guests of the shelter will be provided a hot meal as well.

Provides outpatient mental health services. Services include treatment for depression, anxiety, trauma, PTSD, bipolar disorder, schizophrenia, self-harm and suicidality, family/relationship problems, OCD, and confusion/memory loss.

Conducts investigations of disability rights violations committed against persons with disabilities by disability service providers.

Offers free books to children ages 0-5.

Provides Supportive Independent Shared Housing (SISH) in fully furnished homes with minimal support for veterans, individuals experiencing homelessness, those with mental health needs, sex offenders, LGBTQ individuals, and others.

Provides mental health services designed to meet the needs of older adults. Following an individual assessment, participants meet up to three times per week in a supportive, encouraging group setting. Individual therapy sessions are also offered, along with medication management and regular check-ins. The program also offers teletherapy services, allowing patients to get the mental health support they need from the comfort of their homes using a telephone, computer, or tablet device. Anyone can refer a patient to the program, including a healthcare professional, family member, or friend.

Provides the Unemployment Compensation Insurance programs and assists with questions regarding and applications for unemployment compensation, and provide resources for those seeking employment and retraining information.

Offers a program for parents and youth individuals ages 10-14 to work together and build relationships. Participants will practice skills, play learning games, and do family projects in highly interactive sessions. Sessions are designed to increase family bonding, build positive communication skills, and solve problems together. 

Provides free or low-cost health coverage to people with low incomes, families and children, pregnant women, the elderly, and people with disabilities.

DHS administers the applications for Medicaid through ABE (Application for Benefits Eligibility), which is the part of the DHS website where Illinois residents can apply for Medicaid, SNAP, and cash benefits.

Provides Tai Chi movement classes to improve balance and support overall health.

Provides several programs that may be able to assist families or individuals that find themselves homeless with no place to stay. This is one of the coordinated entry points for anyone homeless in the area. 

Emergency Shelters may be provided through hotel vouchers when funding is available.

Staff will work with the families/individuals to determine eligibility and will provide case management and assist in locating housing that will meet the household's needs.

Assists households with rent and supportive services while the household participates in case management. Case management will include budget counseling, goal setting, assessment of needs, and referrals.

Prepares for a prompt and effective response to a variety of public health emergencies. By working with community partners, the Department can respond to natural or manmade events.

Residents are served by, refining and practicing emergency plans, educating the community, conducting trainings for staff and volunteers, and preparing plans for dispensing preventative medication (if needed) in a public health disaster.

Provides for registration of all dogs and cats, microchipping, and rabies control. Also offers a low-cost spay/neuter program.

Provides vaccinations and information regarding vaccines.

Offers "Norman Services" to support families with children at risk of being placed in DCFS care or unable to return home due to unmet basic needs such as food, shelter, clothing, or other essential items. These services aim to prevent child removal or facilitate reunification by addressing critical living circumstances.

Eligible families may receive assistance through Public Aid/TANF and other cash grants, the Housing Advocacy Program (HAP) to secure permanent housing, and the Emergency Cash Assistance Program for immediate basic needs.

Additionally, the services include support for guardianship-related matters, providing guidance and resources for individuals navigating the appointment or opposition of guardianship arrangements for children or adolescents.

Provides energy assistance for eligible low income families in which a benefit is paid directly to the utility companies on behalf of eligible households, or directly to renters if the utility costs are included in their rent.

Some applicants may qualify for the Percentage of Income Payment Plan (PIPP), where an eligible client pays a percentage of their income, receives a monthly benefit towards their utility bill, and receives a reduction in overdue payments for every on-time payment they make by the bill due date. Contact for more information.

If the homeowner's furnace is not working or is dangerous or emitting carbon monoxide into the household, LIHEAP may be able to provide a furnace repair or replacement. Contact for more information.

Food pantry.

(The pantry entrance is south and east of Von Maur.)