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Offers housing for seniors, 62 years of age and over. Apartments include recreational and social activities, a sundry shop, game room, exercise room, a library which hosts a varied selection of books, and computer access to check email and browse the internet. Apartments come in one- or two-bedroom options. All utilities paid except for phone.

Tax preparation offered free to low and moderate income individuals starting late-January, 2026. Appointments are available starting February-March in Ottumwa, Albia, and Fairfield. First appointment is an intake interview. Services may also assist with prior year filings and post-deadline return.

Public health services and education.

Offers MEDICAID (Medical Assistance) to people who are low income and aged (65 and older), disabled (including blindness), women needing treatment for cancer or pre-cancerous conditions of breast or cervix (who have been screened and diagnosed through the Breast and Cervical Cancer Early Detection program and who do not have credible health insurance coverage), children under 21 years of age, pregnant women, parents or other caretaker relatives of children under age 18 (or under age 19 if they are attending secondary school and are expected to graduate before age 19). Medicaid will pay the costs of Health care, Dental care, In-home health care, Nursing facility care or Residential facility care.

Offers MEDICAID (Medical Assistance) to people who are low income and aged (65 and older), disabled (including blindness), women needing treatment for cancer or pre-cancerous conditions of breast or cervix (who have been screened and diagnosed through the Breast and Cervical Cancer Early Detection program and who do not have credible health insurance coverage), children under 21 years of age, pregnant women, parents or other caretaker relatives of children under age 18 (or under age 19 if they are attending secondary school and are expected to graduate before age 19). Medicaid will pay the costs of Health care, Dental care, In-home health care, Nursing facility care or Residential facility care.

Employment and training opportunities to individuals with disabilities, special needs, immigrants, refugees, and other barriers to employment. To apply for a position go online to www.lincolngoodwill.org.

Retail Organizational Employment offers paid work opportunities for individuals who meet basic admission requirements and have sufficient skills to operate independently in their chosen area of employment, after an orientation period. Individual Program Plans are developed to help participants gain the skills necessary to obtain future competitive employment. Participants are provided service coordination and case management services.

Job Outfitters assists individuals with obtaining proper interview and work apparel. Participants must be actively seeking employment or have recently secured employment. Case management takes place at the American Job Center.

Goodwill's Job Connection is located downtown in the Goodwill Retail Store. The purpose of Job Connection is to maximize the employability of job seekers in a market that requires some computer knowledge in nearly all jobs. Individuals may receive assistance with resume and cover letter creation and templates are available for use. Staff members are also available to help guide guests through online applications. Classes or tutorials for basic computer skills, typing and data entry are also made available. Many of the tutorials are available in both English and Spanish.

Provides the maintenance and minor repair on the city's storm water system and sanitary sewer system . Also provides garbage collection once a week and recycling and yard waste pick up twice a month. Yard waste is available from spring to fall only. 

Emergency operations center for the County, which handles emergency response incidents, including accidents, fires, floods, storms and other disasters. Also responsible for requesting federal assistance after a disaster. Can provide information on local cooling centers when extreme heat is present.

Provides a food pantry to those in need. Partial orders are available at the pantry's discretion.

Provides an advocacy program that includes intensive one-on-one services that include mentoring, role modeling, and social skills building. Also provides Norman Housing Services which are services to DCFS clients who lack adequate housing.

Provides a small community food pantry offering shelf stable items and a limited selection of fresh fruit or vegetables when available. Community Members may access the food pantry once each calendar month. Community members may select items of choice with an overall limit on the number of items based upon supply and household size.

All DHS offices across the state are open for people to use as a warm/cool place to stay during office hours.

Offers peer-led support in both one-on-one sessions and group recovery settings, helping participants build foundations for sustained sobriety. Peers help with support and bring real-life experiences to help guide individuals through every stage of their addiction recovery.

Can also provide Drug Court Support Services where Recovery Specialists work in close partnership with local Southern Illinois drug courts to provide vital support to individuals navigating both the judicial system and the recovery process. Will assist participants throughout the court-mandated recovery programs.

Offers workplace readiness/adult readiness training for autistic teens, ages 14 to young adult. Program activities focus on functional life and pre-employment skills for teens who are quickly moving toward adulthood.

Classroom work covers a variety of soft skills essential for workplace success, such as teamwork, problem-solving, and effective communication. Also discusses career exploration, interview skills and resume writing. Hands-on activities at area businesses are also included.

Held at Ames Middle School in Ames, IA.

Offers maternity services to those in need. A complete range of educational classes, birthing facilities, and post-birth care options are available. Call for more information to arrange a tour or to register for classes. Services include breast- feeding consultation, prepared brother and sister and grand-parenting classes, mother and baby exercise, and infant and child CPR, etc. Call for more information regarding postpartum depression.

IMPACT accepts donations from Jun 1-Sep 30, of NEW fans and window AC units and might have funding to purchase units as well. Units can be provided to families on an as-needed, and as-available basis. When available, units are only available at in-person offices for pick-up.

Provides free income tax return preparation for taxpayers earning up to $67,000 annually. Helps working families take advantage of all eligible tax credits, including the Earned Income Tax Credit (EITC), Child Tax Credit (CTC) and education credits. Volunteers from the community help prepare basic, current-year tax returns for eligible taxpayers.

Tax preparation is offered primarily in-person by appointment, with an option for walk-in services at the Martin Luther King Community Center (Rock Island).

**Appointments for in-person filing are made online only, beginning January 20, 2026.**

To schedule an appointment (online only), visit the website. (www.unitedwayqc.org/programs/tax-assistance)

Appointments are available from February 2nd, 2026, through April 13th. (Hours vary by location)

Walk-in services at the MLK Center are available from February 3rd, 2026, through April 4th (appointments cannot be made for this location). Hours are Tue-Thu 5 pm-8 pm, Sat 9 am-12 pm.