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Provides case management and referral information to households to help them build and maintain stability within the family and household. Services may include some financial assistance to help reach stability.

Program services include rental assistance up to HUD Fair Market Rent allowance and case management. Can remain on program as long as eligibility requirements are met.

Homeless Case Manager Counties and Contact Information:

Lyn Carlen - Housing Coordinator 217-923-3113 ext. 274, cell 217-208-9175

Courtney Arnold - Cumberland and Edgar County Case Manager 217-921-5505 ext. 276; cell 217-549-1152

Alexa Nunez - Coles County Case Manager 217-961-0831 ext. 405, cell 217-549-1081

Honey Arnold - Coles and Douglas County Case Manager 217-961-0831 ext. 602, cell 217-549-2463

Greg Ridenhour - Coles County Case Manager 217-500-3120 ext. 585, cell 217-549-4122

Romana Rodriquez - Crawford, Lawrence, and Richland Counties Case Manager 618-395-5505 ext. 264, cell 217-508-8070

Local resource center for service members and their families, veterans, and retirees.

Offers comprehensive support for Service Members to provide essential services and resources to service members and families of all branches of the military, whether they be Active Duty, Reserve, National Guard, and retirees.

- Crisis Intervention, Information, and Referral.

- Legal Resources, Information, and Referral.

- Financial Resources, Information, and Referral.

- Tricare Information.

- ID Cards and DEERS Information and Referral.

- Community Resources, Information, and Referral.

- Work with Commanders to develop Family Readiness Groups.

Offers pick-up of used household items, clothing, grooming supplies, non-perishable foods, and other items. Does not accept major appliances.

Permanent supportive housing for chronically homeless single men and single women, with a priority for veterans.

Supportive services, including case management.

Provides residential substance use treatment services.

Provides practical information for anyone to access in the areas served. Education services include agriculture, horticulture, family and consumer economics, nutrition and wellness, and youth development. The website has information about different programming options available.

Provide a range of healthcare services for women throughout every life stage.

Services include:

- Well Woman Exam.

- Sexually Transmitted Disease (STD) diagnosis and treatment.

- Family planning, including contraceptives.

- Prenatal Care.

- Childbirth and Delivery.

- Menopause Treatments.

- Gynecologic Surgery.

Offers, as resources allow, to help refugees and asylees reach economic self-sufficiency and to them with any problems, interests and concerns they may have. The Bureau of Refugee Services works to serve as a central clearinghouse in order to refer refugees and asylees to any resource necessary and available to them. The Bureau is the service agency for all refugees enrolled in FIP, the state welfare reform program. Now offering a Commercial Drivers License (CDL) program. This program will help participants prepare for the class, enroll into the DMACC CDL program at no cost, and obtain a job after completion. Participants will also qualify for “Jump Start” training specially designed to help English Language Learners.

Instructional media is comprised of four lending libraries which supply supplemental media services to the school districts in Area 9. The library contains books, videos, CDs, DVDs, Iowa Public Television programs, and whole language set programs. The Professional Library is a collection of books, educational journals, and audio and video tape resources designed for professional growth and development for educators. The Curriculum Laboratory is a display area for new curriculum resources which may be examined by educators to facilitate material selection and purchase. Both basic and supplemental resources with a variety of formats are available in all academic areas.

Parent-Educator Resource Library provides books, videos, and periodicals on disabilities, special education, and general parenting topics. Resources are available to parents and teachers for one-month checkout on the website.

Provides routine cleanings and dental exams as well as cavity fillings, and root canals. Other services may include limited help with dentures, crowns, tooth extractions and referrals to specialists if needed. 

Provides health care and specialty health care services, including mental health care. Can also provide family and internal medicine services.

Provides a Court Appointed Special Advocate (CASA). A CASA volunteer is a trained community member who is appointed by the Juvenile Court Judge to represent the best interests of abused and neglected children who are brought before the court. A volunteer has three main roles

- To serve as fact finder for the judge (by handling only one or two cases, the volunteer has time to thoroughly explore the history of each case).

- To speak for the child in the courtroom, advocating for the child’s best interests.

- To act as a “watchdog” for the child during the life of the case, ensuring that the case is brought to a swift and appropriate conclusion.

Provides business support, economic development and workforce, community development and public policy. Works to drive economic, workforce and population growth strategies and help businesses succeed.