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Offers a variety of items available for check out, including books, DVDs, audio books, art prints, and a digital collection of databases, e-books, and e-audio, free public access computers, wireless Internet, readers advice and reference, meeting rooms. Audiovisual equipment is available for checkout. (Available to residents of Iowa City, rural Johnson County, and the cities of Hills and University Heights), and paid services such as printing, faxing, and copying. Proctoring services are available with notice. Cardholders can receive a bus pass for traveling home on Iowa City Transit buses. Available year-round to all ages. Limit two passes per week, one pass per day.

Special services include, At Home services designed for patrons who are unable to come to the library because of a permanent or temporary physically disabling condition, and for those who live in nursing homes, care centers, or retirement residences. (Available to residents of Iowa City, rural Johnson County, and the cities of Hills and University Heights), loans artwork for persons to use in their homes.

Provides information about job vacancies, career options, and employment offers. Services include job search assistance, interview training, referrals to other job training programs or support services. For a small fee, business may receive assistance with recruiting new employees, training employees, and connecting to information for managing a business. 

Provides a food pantry. Home delivery may be available for individuals who are homebound.

Virtual tax preparation for low and moderate income taxpayers of all ages, with special attention to people 60 and older during tax season.

Appointment website opens January 20, 2026. 

Provides food to those in need.

- Builds simple, decent, and affordable homes for families in need in the community.

- Program does not address immediate housing needs, rather a long-term solution to build a home that provides an affordable home for families in need.

- Typically, it takes anywhere between 12-24 months from the time that someone applies, becomes accepted into the program, attains the requisite "sweat equity" hours, and becomes a new Habitat homeowner.

PACE (Program of All-inclusive Care for the Elderly) organization offering a complete personal health plan for eligible individuals. Supports living in the client's own home and community for as long as possible.

Participants receive all the care and services covered by Medicare and Medicaid, as authorized by the Interdisciplinary Team, as well as additional medically necessary care and services not covered by Medicare and Medicaid.

Services include but are not limited to:

Adult Day Services

Transportation to the PACE Center and medical appointments

Home Care

Primary Care

Prescription Drugs

Emergency Services

Physical Therapy

Occupational Therapy

Dentistry

Social Services

Nutritional Counseling

Hospital Care

Nursing Home Care

Preschool scholarships for those with financial need who live in Batavia to attend a Batavia preschool.

Early childhood education prepares children to thrive intellectually, socially, and emotionally, not only in kindergarten and elementary school but also in the years beyond.

Provides Crisis Intervention Services to callers seeking help with situations including Domestic Violence, Sexual Assault, Homelessness, Suicide, and many other crises. In addition, Information and Referral services are provided, as any lack of information regarding resources available is in itself a potential crisis.

DCFS has the primary responsibility of protecting children and strengthening families through the investigation and intervention of suspected child abuse or neglect by parents and other caregivers.

DCFS links families with community services to address struggles families are having, offers preventative services to referred families in an attempt to keep family units together to address findings of abuse/neglect, and works with families who have children under the legal custody of DCFS while working to reunify families when possible or provide a permanent home for children.

As part of its duties, DCFS also licenses and monitors all Illinois child welfare agencies, child care agencies, domestic and international adoption providers, and group homes in the state.

Provides free income tax return preparation for taxpayers earning up to $67,000 annually. Helps working families take advantage of all eligible tax credits, including the Earned Income Tax Credit (EITC), Child Tax Credit (CTC) and education credits. Volunteers from the community help prepare basic, current-year tax returns for eligible taxpayers.

Tax preparation is offered primarily in-person by appointment, with an option for walk-in services at the Martin Luther King Community Center (Rock Island).

**Appointments for in-person filing are made online only, beginning January 20, 2026.**

To schedule an appointment (online only), visit the website. (www.unitedwayqc.org/programs/tax-assistance)

Appointments are available from February 2nd, 2026, through April 13th. (Hours vary by location)

Walk-in services at the MLK Center are available from February 3rd, 2026, through April 4th (appointments cannot be made for this location). Hours are Tue-Thu 5 pm-8 pm, Sat 9 am-12 pm.

Administers licenses for beer/liquor, cigarette sales, pushcart/peddler/solicitor/ transient merchant/mobile food unit; taxi cab/limousine license, and tow fees.

Telephone service providing suicide assessment and linkage to professional intervention.

988 is staffed with a professionally trained call center to assist those struggling with suicidal thoughts, providing a space for those in crisis to confidentially explain their thoughts, create a safety plan, and possibly find further professional help.