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Provides a range of services to healthcare consumers, including:

- Certified Application Counselors.

- Enrollment in free or affordable health insurance.

- Access to free or affordable health care.

- Medicaid and SNAP (food stamp) applications.

- Assistance with Medicare Advantage plans and prescription drug plans.

- Access to free or affordable dental care.

- Access to free or affordable eye exams and glasses.

- Access to free or affordable prescriptions.

- Dealing with medical bills and applying for hospital financial assistance.

- Applications for SafeLink phones.

Other services include:

- Information and referrals.

- Assistance.

- Advocacy.

- Case management.

- Disability Services.

Categories

General Benefits and Services Assistance
Medical Expense Assistance
Affordable Care Act Insurance Information/Counseling
Medicare Information/Counseling

Offers general health insurance counseling, long term insurance counseling, and senior health insurance Information by providing free unbiased health insurance information, including Medicare B for seniors.

Categories

Long Term Care Insurance Information/Counseling
Medicare Information/Counseling
General Health Insurance Information/Counseling

Free insurance counseling service for Medicare beneficiaries and their caregivers. SHIP counselors can:

- Answer questions about Medicare Supplement insurance, long term care insurance, Medicare managed care plans and other health insurance.

- Organize and assist in filing Medicare Supplement claims.

- Analyze Medicare Supplement and long term care insurance policies.

- Appeal claim denials.

Categories

Medicare Information/Counseling
Provides free informational materials as well as one-to-one assistance with questions and problems related to Medicare benefits, Medicare supplement insurance, Medicare and insurance claims and other related issues.

Categories

Medicare Information/Counseling
Long Term Care Insurance Information/Counseling

Educates clients on what their options for Medicare are and advocating for them as they use their coverage.

Select agents in the office are certified to assist in Spanish or with cases that qualify for the Affordable Care Act (ACA).

Categories

Medicare Information/Counseling
Affordable Care Act Insurance Information/Counseling
Offers a free program for seniors and their families. SHIIP counselors can help find answers to questions on Medicare, Medicare supplement insurance, long term care insurance, and other health insurance issues.

Categories

Medicare Information/Counseling
Long Term Care Insurance Information/Counseling

Outreach staff visit older persons or their caregivers to inform them about available benefits and services. Outreach Services may include:

- Encouraging older persons to participate in senior programs.

- Assisting older persons in gaining access to needed services (Benefit Access Application, Medicare Part D, etc.).

- Follow up with older persons and agencies to determine whether services have been received and the needs of the older person are met.

- Provide client advocacy to secure benefits.

Categories

Medicare Information/Counseling
General Benefits and Services Assistance
Provides assistance to seniors who have Medicare or other health insurance questions or problems. State-sponsored counseling service provided by the Illinois Department of Insurance.

Offers support services for older adults, services include friendly calling, home visits, shopping assistance, SHIP (Senior Health Insurance Program), exercise classes, ramp construction, and garden share.

Categories

Friendly Visiting
General Health Insurance Information/Counseling
Friendly Telephoning
Community Gardening
Errand Running/Shopping Assistance
Medicare Information/Counseling
Home Maintenance and Minor Repair Services

Provides a holistic approach to medical problems and aim to address unmet social needs of patients.

Services may include, friendly calling, home visits, shopping/errand assistance, grocery delivery and assistance ordering (requires credit card, does not accept food stamps), smart Meals program, SHIP (Senior Health Insurance Program) counseling, social and educational events, and excercise classes for seniors.

Categories

Friendly Telephoning
Friendly Visiting
Grocery Ordering/Delivery
Medicare Information/Counseling
Errand Running/Shopping Assistance
General Benefits and Services Assistance
Benefits Outreach Program connects older Americans and their families to public and private benefits that support health and financial security; provides fact sheets for each state, Benefits QuickLINK on-line screening tool that connects people to programs in their community, and Prepare to Care planning guides for families who are, or may soon be, supporting parents and/or older relatives.

Categories

Medicaid Information/Counseling
General Health Insurance Information/Counseling
Long Term Care Insurance Information/Counseling
Medicare Information/Counseling
Volunteers give information to help older Iowans understand Medicare benefits and rights, assess needs to make choices about health insurance, compare Medicare supplement and long-term care insurance policies, organize medical bills and Medicare statements and file claims, and find assistance from other agencies including Medicaid when appropriate.

Provides a state-sponsored counseling service provided by the Illinois Department of Insurance. Volunteers provide assistance to seniors who have Medicare or other insurance questions or problems.

Federally-trained Certified Application Counselors (CACs) on staff to assist with questions about Medicaid, SHIP and the Affordable Care Act. CACs are available to meet to provide a consultation and assist with the enrollment process.

Categories

Medicare Information/Counseling
Certificates/Forms Assistance
Affordable Care Act Insurance Information/Counseling
Welfare Rights Assistance
Provides free informational materials as well as one-to-one assistance with questions and problems related to Medicare benefits, Medicare supplement insurance, Medicare and insurance claims and other related issues.

Categories

Medicare Information/Counseling
Long Term Care Insurance Information/Counseling

Counseling and advocacy for individuals who have problems or questions about Medicare, Medicare Part D, health insurance, and long-term care insurance, also assists in completing applications.

The Iowa Senior Medicare Patrol (SMP) empowers and assists Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, errors, and abuse through outreach, counseling, and education. The Iowa SMP provides group presentations and works one-on-one with Medicare beneficiaries. Additionally, we assist individual Medicare beneficiaries impacted by fraud, errors, or abuse. When fraud or abuse is suspected, we ensure the proper steps are taken by the beneficiary and refer the case to the appropriate state and federal agencies for further investigation.

Helps sort out the complicated puzzle of Medicare, Medicaid, pharmaceutical assistance, and supplemental health insurance. Certified SHAP counselors can guide seniors to health care plans that include their doctor, cover their medications, and are affordable.

Categories

Medicare Information/Counseling
Medicaid Information/Counseling
Long Term Care Insurance Information/Counseling
Trained volunteers provide SHIIP counseling to individuals on Medicare, Medicare Part D Counseling and long term care insurance.

Categories

Long Term Care Insurance Information/Counseling
Medicare Information/Counseling
Provides free informational materials as well as one-to-one assistance with questions and problems related to Medicare benefits, Medicare supplement insurance, Medicare and insurance claims and other related issues.

Categories

Medicare Information/Counseling
Long Term Care Insurance Information/Counseling

Provides trained SHIIP counselors to help understand Medicare coverage options to help make informed choices based upon health, budget or both, of the individual. Provides free assistance to walk individuals through the Medicare process (annual open enrollment period is October 15 through December 7).

A certified application counselor assists community members in enrolling in healthcare insurance and Medicare coverage.

Categories

Affordable Care Act Insurance Information/Counseling
Medicare Information/Counseling
Provides one-on-one insurance counseling to seniors. The SHIP counselors can answer questions about Medicare, Medicare supplement insurance, advantage plans, HMOs, PPOs, PFFs, prescription drug coverage, long-term insurance, claims and appeals and beneficiary rights and guarantees.

Peer Advocates are volunteers aged 60 and older who provide assistance to seniors, also aged 60 and older, with a variety of needs, concerns, and questions. Services include emotional support and companionship, assistance with the Rent Reimbursement program through DHHS by helping with online or paper form applications (a one-time annual program for eligible individuals), and guidance through the SHIIP program, which includes drug plan, Medicare Advantage, or supplemental plan comparisons, as well as education for new Medicare enrollees.

Can also offer information and counseling on long-term care insurance, helping individuals evaluate benefit plans, select suitable policies, or explore alternatives. While not directly providing meals, they can connect seniors to resources like home-delivered meal programs for those who face challenges in meal preparation or access. Peer Advocates also play a role in senior advocacy, supporting efforts to protect and promote the rights and interests of older adults.

Categories

Long Term Care Insurance Information/Counseling
Peer Counseling
Medicaid Information/Counseling
Home Delivered Meals
Medicare Information/Counseling
Senior Advocacy Groups
General Health Insurance Information/Counseling

Outreach staff visit older persons or their caregivers to inform them about available benefits and services. Outreach Services may include:

- Encouraging older persons to participate in senior programs.

- Assisting older persons in gaining access to needed services (Benefit Access Application, Medicare Part D, etc.).

- Follow up with older persons and agencies to determine whether services have been received and the needs of the older person are met.

- Provide client advocacy to secure benefits.

Categories

Medicare Information/Counseling
General Benefits and Services Assistance