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Counseling and advocacy for individuals who have problems or questions about Medicare, Medicare Part D, health insurance, and long-term care insurance, also assists in completing applications.

Federally-trained Certified Application Counselors (CACs) on staff to assist with questions about Medicaid, SHIP and the Affordable Care Act. CACs are available to meet to provide a consultation and assist with the enrollment process.

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Medicare Information/Counseling
Welfare Rights Assistance
Certificates/Forms Assistance
Affordable Care Act Insurance Information/Counseling

Provides information, counseling, and assistance to Medicare recipients living in Pella and surrounding areas. Trained staff and volunteers offer one-on-one guidance about Medicare, medicine, and other insurance options tailored to individual circumstances. Services include counseling on long-term care insurance, helping individuals evaluate benefit plans, select policies, or explore alternatives based on their needs.

Additionally, the program provides Medicaid information and counseling, offering guidance on eligibility requirements, application processes, benefits, managed care options, and the connections between Medicaid and Medicare. Support may include enrollment assistance and referrals to providers who accept State Medicaid health insurance. Free "Welcome to Medicare" seminars are also available, typically held in May and September.

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General Health Insurance Information/Counseling
Medicaid Information/Counseling
Medicare Information/Counseling
Long Term Care Insurance Information/Counseling

Provides information, assistance, and referrals for challenges seniors face with independent living.

Assists seniors with Medicare enrollments and Part D changes (SHIP), Medicaid enrollment and recertification, SNAP applications, LIHEAP applications, and referrals to community programs that would be useful to seniors, including food assistance, mental health needs/counseling, transitioning to senior housing, assisted living, or skilled nursing facilities.

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Medicaid Information/Counseling
General Benefits and Services Assistance
Geriatric Counseling
Specialized Information and Referral
Medicare Information/Counseling

Staff provide one-on-one counseling and information about Medicare and supplemental insurance options depending on individual circumstances. Will work with individuals to help them understand the entire scope of the process, from which services are covered to what financial responsibilities may be on the client. Staff can also act as advocates when disputes arise in billing and/or services.

In addition, because Medicare alone does not cover all healthcare costs, staff can inform individuals about what insurances are available to coordinate with Medicare.

Counselors will assists with questions about the Medicare program, long term care, and other types of health insurance.

Provides a state-sponsored counseling service provided by the Illinois Department of Insurance. Volunteers provide assistance to seniors who have Medicare or other insurance questions or problems.

Offers caseworkers to provide information and or assistance on benefit programs to assist individuals in remaining independent and in their homes. Also makes referrals to outside community service agencies that may assist in providing additional resources to meet client's needs.

Trained SHIP volunteers provide Medicare information and counseling to help people learn more about their options with Medicare.

Benefit Access Program: Provides a discount on license plate stickers for people who meet eligibility requirements.

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Comprehensive Information and Referral
General Benefits and Services Assistance
Medicare Information/Counseling

Provides insurance counselors can help seniors learn about, Medicare, Medicare Supplement insurance, Medicare Advantage plans, Medicare Prescription Drug coverage.

Helps Medicare beneficiaries with the following:

- Understand their benefits.

- Enroll in Part D prescription coverage.

- Enroll in Advantage plans.

- Enroll in Medicare Savings Program.

- Help pay for Part B.

- Enroll in Extra Help - to reduce prescription costs.

Assists seniors regarding health insurance issues such as Medicare, Medicaid, Medicare supplemental insurance, long term care insurance, group health insurance, etc.

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Medicare Information/Counseling
Long Term Care Insurance Information/Counseling
Medicaid Information/Counseling

Free insurance counseling service for Medicare beneficiaries and their caregivers. SHIP counselors can:

- Answer questions about Medicare Supplement insurance, long term care insurance, Medicare managed care plans and other health insurance.

- Organize and assist in filing Medicare Supplement claims.

- Analyze Medicare Supplement and long term care insurance policies.

- Appeal claim denials.

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Medicare Information/Counseling

Provides benefits counseling and legal assistance services for older adults in need. Services include information on Medicare, Medicare supplemental insurance policies, life, and long-term care policies. Services may also include free legal counseling and representation for older adults ages 60 and older with limited income and limited resources. Legal services are limited to civil elder law, including wills, powers of attorney, and debt issues.

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Benefits Screening
Medicare Information/Counseling
Long Term Care Insurance Information/Counseling

Provides information, assistance, and referrals for challenges seniors face with independent living.

Assists seniors with Medicare enrollments and Part D changes (SHIP), Medicaid enrollment and recertification, SNAP applications, LIHEAP applications, and referrals to community programs that would be useful to seniors, including food assistance, mental health needs/counseling, transitioning to senior housing, assisted living, or skilled nursing facilities.

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Medicaid Information/Counseling
General Benefits and Services Assistance
Geriatric Counseling
Specialized Information and Referral
Medicare Information/Counseling

Outreach staff visit older persons or their caregivers to inform them about available benefits and services. Outreach Services may include:

- Encouraging older persons to participate in senior programs.

- Assisting older persons in gaining access to needed services (Benefit Access Application, Medicare Part D, etc.).

- Follow up with older persons and agencies to determine whether services have been received and the needs of the older person are met.

- Provide client advocacy to secure benefits.

Categories

Medicare Information/Counseling
General Benefits and Services Assistance

Free insurance counseling service for Medicare beneficiaries and their caregivers. SHIP counselors can:

- Answer questions about Medicare Supplement insurance, long term care insurance, Medicare managed care plans and other health insurance.

- Organize and assist in filing Medicare Supplement claims.

- Analyze Medicare Supplement and long term care insurance policies.

- Appeal claim denials.

Categories

Medicare Information/Counseling
Volunteers give information to help older Iowans understand Medicare benefits and rights, assess needs to make choices about health insurance, compare Medicare supplement and long-term care insurance policies, organize medical bills and Medicare statements and file claims, and find assistance from other agencies including Medicaid when appropriate.

Provides certified counselors to help with Medicare enrollment and plan selection. All counselors have been trained in Medicare policies and can give information to make an informed decision about coverage options.

SHIP/SHAP counselors are on site to help seniors with understanding Medicare and other health insurance, and with signing up for Medicare Part D, Medicare Savings Program, Benefits Access Application, etc.

Categories

General Benefits and Services Assistance
Medicare Information/Counseling

Peer Advocates are volunteers aged 60 and older who provide assistance to seniors, also aged 60 and older, with a variety of needs, concerns, and questions. Services include emotional support and companionship, assistance with the Rent Reimbursement program through DHHS by helping with online or paper form applications (a one-time annual program for eligible individuals), and guidance through the SHIIP program, which includes drug plan, Medicare Advantage, or supplemental plan comparisons, as well as education for new Medicare enrollees.

Can also offer information and counseling on long-term care insurance, helping individuals evaluate benefit plans, select suitable policies, or explore alternatives. While not directly providing meals, they can connect seniors to resources like home-delivered meal programs for those who face challenges in meal preparation or access. Peer Advocates also play a role in senior advocacy, supporting efforts to protect and promote the rights and interests of older adults.

Categories

Medicaid Information/Counseling
Home Delivered Meals
Senior Advocacy Groups
Peer Counseling
Long Term Care Insurance Information/Counseling
General Health Insurance Information/Counseling
Medicare Information/Counseling

Insurance counseling service for Medicare beneficiaries and their caregivers in Champaign County. SHIP counselors:

-- Answer questions about Medicare, Medicare Supplement insurance, long-term care insurance, Medicare managed care plans (HMO, PPO & PFFS) and other health insurance

-- Answer questions regarding prescription drug coverage through Medicare D and other sources

-- Assist in filing Medicare and Medicare Supplement claims

-- Analyze Medicare Supplement and long-term care insurance policies

-- Appeal claim denials

-- Answer questions about Extra Help, a federal program to assist low-income seniors with the costs associated with Medicare D.

Counselors will also assist with the completion of Extra Help applications.

Provides information, assistance, and referrals for challenges seniors face with independent living.

Assists seniors with Medicare enrollments and Part D changes (SHIP), Medicaid enrollment and recertification, SNAP applications, LIHEAP applications, and referrals to community programs that would be useful to seniors, including food assistance, mental health needs/counseling, transitioning to senior housing, assisted living, or skilled nursing facilities.

Categories

Medicaid Information/Counseling
General Benefits and Services Assistance
Geriatric Counseling
Specialized Information and Referral
Medicare Information/Counseling

Provides a range of services to healthcare consumers, including:

- Certified Application Counselors.

- Enrollment in free or affordable health insurance.

- Access to free or affordable health care.

- Medicaid and SNAP (food stamp) applications.

- Assistance with Medicare Advantage plans and prescription drug plans.

- Access to free or affordable dental care.

- Access to free or affordable eye exams and glasses.

- Access to free or affordable prescriptions.

- Dealing with medical bills and applying for hospital financial assistance.

- Applications for SafeLink phones.

Other services include:

- Information and referrals.

- Assistance.

- Advocacy.

- Case management.

- Disability Services.

Categories

Medical Expense Assistance
Affordable Care Act Insurance Information/Counseling
Medicare Information/Counseling
General Benefits and Services Assistance
Benefits Outreach Program connects older Americans and their families to public and private benefits that support health and financial security; provides fact sheets for each state, Benefits QuickLINK on-line screening tool that connects people to programs in their community, and Prepare to Care planning guides for families who are, or may soon be, supporting parents and/or older relatives.

Categories

Medicaid Information/Counseling
Long Term Care Insurance Information/Counseling
General Health Insurance Information/Counseling
Medicare Information/Counseling

Offers SHIP, a free statewide health insurance counseling service for Medicare beneficiaries and their caregivers. Counselors can help compare your current Medicare health or drug plan with others. Can help clients sign up for Medicare.