Works to resolve problems and complaints from, and on behalf of, residents of nursing homes or assisted living facilities.

Information and assistance on questions and concerns related to long-term care and residents' rights to residents, family members and others.

Education on long-term care and residents' rights to facility staff and community groups.

Advocates for the rights and interests of residents on a systemic basis.

Advocates for residents living in licensed long term care facilities.

Works to identify or investigate concerns made by or on behalf of people living in long-term care facilities. Assistance may include: investigation and work to resolve the problem, information on laws and regulations, how to choose a long-term care facility or answering questions about life at a facility. Assist callers in level of care needed (info about nursing homes, residential care, elder group homes, assisted living). All services are confidential and free of charge.

Advocates for residents living in licensed long term care facilities.

Advocates for residents living in licensed long term care facilities.

Case Management Services (CMS) helps to coordinate and manage care on behalf of the client. Grants are offered to assist with chore, housekeeping, lifeline, and respite care.

Legal services.

Long-Term Care Ombudsman.

Provides options counseling to connect individuals to resources about:
-In-home personal care and nursing
-Housing options
-Housekeeping and chore services
-Home modifications
-Adaptive equipment
-Transportation
-Nutrition and home-delivered meal programs
-Case Management services
-Caregiver supports and respite

Advocates for residents living in licensed long term care facilities.

Advocates for residents living in licensed long term care facilities.

Advocates for the rights of residents of long term care facilities through empowerment, problem-solving, and conflict resolution.

Advocates for residents living in licensed long term care facilities.

Advocate that protects and promotes the rights of nursing home and assisted living facility residents.

Advocacy services for residents of nursing homes and assisted living facilities. Staff and volunteers of the program help ensure that residents enjoy the best possible quality of life by promoting, protecting, and providing education on the rights of residents.

Advocates for the rights and needs of Medicaid managed care members in Iowa who live or receive care in a health care facility, assisted living program or elder group home, as well as members enrolled in one of Medicaid's home and community-based services (HCBS) waiver programs (AIDS/HIV, Brain Injury, Children's Mental Health, Elderly, Health and Disability, Intellectual Disability and Physical Disability).